Customer Service Administrative Assistant
Resume:
** **** **, *******, ** 39120601-***-****(**************@*****.***
Na'Kita Q. Frye
Objective
Seeking opportunity as Receptionist.
Experience
May 2010-August Alcorn State University Alcorn State, MS
2010
Student Coordinator
Assisted students with FAFSA and Banner through Alcorn State
University system to check financial aid eligibility.
Aided students and parents with registration process including
admissions, creating schedules, financial aid, and housing.
Assisted in preparation of faculty meetings and graduation.
Notified students when additional paperwork was needed for completion.
Maintain control with students in and out of classroom setting.
Worked with other teachers in ways to improve success in failing
students.
Worked under no supervision and maintained deadlines.
Scheduled meeting between director and students/parents, where in
person on conference calls.
Packed confidential documents to students and parents and mailed in
timely manner.
Kept accurate and confidential information in order. Files included
SSN, test scores, Student ID, etc., to ensure student success.
Answer multi-line (5 lines) phone and delivered messages to supervisor
or other persons in department.
Copy and fax documents to vary places.
Created Excel documents to keep record of students' attendance.
Typed professional letters to different persons on campus for various
reasons.
Typed midterm and final grade letters to parents and program dismissal
and warning letters.
Substituted in needed classroom during teacher's absentness.
August 2009-May Jefferson County High School Fayette, MS
2010
Substitute
Maintain control with students in and out of classroom setting.
Instructed class during teacher's absentness.
Helped struggling students with assignments.
When possible graded students' papers to make teacher's return easy.
Dec 2008- July Kmart Natchez, MS
2010
Customer Service Representative
Use PA system to contact appropriate department managers when
assistance was needed.
Answer multi-line phones (up to 4 lines).
Handled Western Union money transfer, which included sending money
internationally or business and received money for customers.
Transfer calls to specific departments.
Handled large sums of cash (Petty cash), to be divided between
different departments and cash registers.
Worked as a team to ensure excellent customer satisfaction.
Aug 2007-June Morgantown Elementary Natchez, MS
2008
Paraprofessional/Administrative Assistant
Assisted teachers and principals with needed assignments, where it was
class work or office work. Multi-task in completing daily work.
Worked with teachers and staff members in improving school's success.
Answered multi-line phone in office, transferred calls and took
messages.
Prepared letters and handled end of year closeout paperwork. This
consisted of checking inventory of each teacher and classroom
supplies.
Education
July 2005-May Alcorn State University Alcorn State, MS
2010
Interdisciplinary Studies, B.A.
June 2010- current Alcorn State
University Alcorn State, MS
Anticipated degree in Master of Arts in Secondary Education: Guidance
Edu.
References
Daisy West Assistant
Principal 601-***-****
Dr. Patricia White First Year Experience
Director 601-***-****
Dr. Olyinka Ordein Assistant Dean of College of
Excellence 601-***-****
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