Customer Service Manager
Resume:
BETHANY HATFIELD
*** ********* ***** . **********, ** 40324 . Home/Cell: 859-***-****
Email: *************@***.***
PROFILE
Over ten years of hands-on experience working within veterinary hospitals
and animals. Very punctual, hard-working, creative, compassionate and
outgoing person. Very high energy and motivated worker. Skills include
but are not limited to:
. Excellent communication skills
. Superior organization skills and driven worker
. Experience with veterinary medications and products
. Managing 6+ para experience
. Proficient with MS Office applications (Word, Excel, etc.)
. Bachelors Degree in Animal Sciences/Pre-Veterinary Medicine
EXPERIENCE
Director of Pet Nursing 2004 -
Current
Banfield - The Pet Hospital
Lexington, KY
. Completed para-professional scheduling, weekly ordering
. Managed 6+ para-professionals, maintained machines/equipment
. Processed blood work, completed estimates, and diagnostic tests.
. Aided the veterinarian in appointments, surgery/dentals and treatment.
. Administered injections and provided general health care for animals.
Veterinary Technician Summer of 2004 and
2005
Chenoweth Animal Hospital
Louisville, KY
. Processed blood work, and diagnostic tests.
. Aided the veterinarian in appointments and surgery.
. Administered injections and provided general health care for animals.
Veterinary Research Farm Technician 2003 - 2004
UK Maine Chance Horse Farm
Lexington, KY
. Provided care for 20+ horses.
. Fed and maintained stalls.
. Administered injections, and changed bandages.
BETHANY HATFIELD
104 Hemingway Place . Georgetown, KY 40324 . Home/Cell: 859-***-****
Email: *************@***.***
Cashier and Floral Dept. Worker 2000 - 2003
Kroger
Prospect, KY
. Operate the cash register.
. Part-time customer service technician.
. Part-time floor supervisor.
Veterinary Technician Summer 2003
Goshen Animal Clinic
Prospect, KY
. Assisted with surgery.
. Maintained and cared for the clinic's kennel.
. Carried out diagnostic tests (i.e. urine analysis, HWT, blood work).
Veterinary Technician Volunteer 1998 -
2002
Goshen Animal Clinic
Prospect, KY
. Assisted with surgery.
. Maintained and cared for the clinic's kennel.
. Carried out diagnostic tests (i.e. urine analysis, HWT, blood work).
EDUCATION
Bachelor's Degree in Animal Sciences/Pre-Veterinary Medicine from the
University of Kentucky in 2006
OTHER EXPERIENCES AND CERTIFICATIONS
Published articles in Bluegrass Dog Magazine 2009
CPR Dog/Cat Certified with the Red Cross of Kentucky since July 2009
BETHANY HATFIELD
104 Hemingway Place . Georgetown, KY 40324 . Home/Cell: 859-***-****
Email: *************@***.***
LEADERSHIP/CLUB ACTIVITIES
Block and Bridle Member from 2002-2006
Block and Bridle Club Pledge Trainer from 2003-2004
Block and Bridle Club Public Relations/Student Council Representative from
2005-2006
Alpha Zeta Honors Fraternity Member from 2004-2006
Alpha Zeta Honors Fraternity Scribe (Secretary) from 2005-2006
Pre-Vet Club Member 2003-2006
REFERENCES
Dr. Yunyong Coolong
Veterinarian
Banfield
Ashlee Arnold
Co-worker/Former Office Manager/Supervisor
Banfield
Kristina Banks
Co-worker/Former Assistant Office Manager
Banfield
Dr. Lynne McMaine
Veterinarian
Banfield
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