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Customer Service Manager

Location:
Glen Allen, VA, 23059
Posted:
October 17, 2010

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Resume:

Tina P. Schworm

***** ****** ******

804-***-****

Glen Allen, Virginia 23059

abi8lt@r.postjobfree.com

Experience

Colonial Village @ West End Apartments Glen Allen, Virginia

January 2010

to March 2010

Leasing Specialist

. Marketing the apartment community

. Showing prospective residents the community and apartments

. Conducting follow-ups, scheduling move-ins and move-outs

. Updating database on MRI-RM daily

. Preparing leases, transfers, additions or deletions and renewal paperwork

. Exceptional customer service by responding quickly to residents needs

. Taking prompt actions to resolve problems quickly

Heartland Concrete & Fence Products Petersburg, Virginia

September 2006 to December

2009 Marketing Administrator

. Worked independently on a daily basis providing administrative support

. Effectively assisted executives, sales staff and customers

. Utilized public relations and communications skills with internal staff

and customers

. Established and maintained filing system

. Utilized Microsoft Publishing by creating marketing materials

. Contact prospects and promote business

. Schedule meetings and supply ordering

Long and Foster Realty Richmond, Virginia

February 2004 to

September 2006 Property Manager and Sales

. Prospect and build relationships with Tenants, Buyers and Sellers

. Communicate in detail the leasing, buying and selling process to clients

. Utilize problem solving and communication skills in contract negotiations

. Coordinate inspections and repair work with contractors

. Manage residential properties in Richmond Tri-Cities area

. Marketing Properties to prospective tenants

. Responsible for Property Management documentation and leases

. Prepare correspondence and reports to homeowners and tenants

. Provide customer service

. Coordinate with vendors on maintenance for properties

. Inspections of properties for move-outs and move-ins

Continued on Page 2

Page 2

Tina Schworm Resume

Capital One Richmond, Virginia

September 1999 to December

2003

Project Coordinator/Direct Marketing Center - 2000 to 2003

. Coordinated the training activities for two thousand staff members for

new employees as well as established personnel.

. Utilized Access database to monitor training records and document

associates individual credit authorization authority.

. Planned training presentations based on the requests from associates

within the Direct Marketing Center.

. Reviewed educational materials to gather information for training scripts

and PowerPoint presentations.

. Conferred with trainers to verify format of educational presentations and

to set and attain training goals.

. Wrote, edited, and reviewed scripts to accompany training materials.

. Served as Project Leader for Employee Recognition Awards and special

events designed to increase team morale.

. Presented and expedited solutions to facilitate simultaneous training

classes.

. Serve as liaison between vendors and Capital One in order to develop long-

term business relationships.

. Greeted vendors, answered questions and escorted vendors to training

areas.

Administrative Assistant/Direct Marketing Center - 1999 to 2000

. Promoted to Project Coordinator in less than one year.

. Aided Training Group Manager in staff capacity by coordinating office

services for a twenty person training team.

. Office administration included personnel, budget preparation, travel

arrangements and special projects.

. Studied management methods and improved workflow utilizing Microsoft

Word, Excel, Access and PowerPoint.

Computer Skills

. Microsoft Outlook, Word, Excel, PowerPoint and MRI Software

Education

Long and Foster Real Estate School Glen Allen, Virginia

Principles of Real Estate

J. Sargeant Reynolds Community College Richmond, Virginia

Continuing Coursework in Business Management

Horry -Georgetown Technical College Conway, South Carolina

Associates Degree in Business Administration



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