Customer Service Sales

LAURA HARDY

**** ***** ****** ****: 913-***-****

Overland Park, KS 66213 abi8ln@r.postjobfree.com

Objective:

Seeking position as an Office Assistant, allowing for professional growth and opportunities in

advancement in pursuit of personal lifetime commitment in supporting our community in loving

and caring for the needs of animals.

Skills and Abilities:

• Two-year record of dedication and dependability reinforced by consistent “exceed

expectations” ratings on performance reviews.

• Displayed a positive, helpful attitude on a daily basis that was consistently praised by

customers and employees alike.

• Demonstrated proficiencies in telephone and front-desk reception within a high-volume

environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client

trust to prevent the loss of key accounts.

• Computer proficient: MS Windows 97/2000, Access, Excel, PowerPoint, Internet, and Outlook

# Type 55 wpm.

Employment History:

Beauty Brands & Spa Overland Park, KS 8/2008 to present

Saloon Coordinator

Customer Service Specialist

Manage phone traffic, coordinate and schedule client appointments, greet customers and provide

refreshments. Manage the traffic flow of incoming clients with saloon specialists. Solve conflicts

that arise with scheduling, late appointments and over-bookings.

Hollister Clothing Store Overland Park, KS 8/2006 – 8/2007

Retail Sales Specialist

Assisted customers with apparel decisions. Handled cashier register duties. Unpacked incoming

shipments; databased inventory, stocked shelves, and maintained attractive shelf appearances.

Perkins Restaurant Olathe, KS 5/2007 – 10/2006

Food Server

Provided excellent customer service in serving food. Handled cashier register duties to include

processing credit cards. Re-stocked condiments and performed cleaning duties in assigned

station.

Volunteer Services:

YMCA Olathe, KS 1/2007 – 5/2007

Volunteered at YMCA assisting the trainers in establishing work-out programs for their members.

Pets Smart Olathe, KS 10/2006 – 12/2006

Volunteer with the animal adoption program. Provided loving care and attention for the animals.

Assisted potential owners in choosing and adopting of a pet.

Organizations:

SASH (Students Achieving Social Harmony) 8/2004 – 5/2007

Olathe North Vice President (Senior Year) 8/006 -5/007

Attend round table activities sponsored by different schools in the Kansas City Metro area. Group met bi-

weekly to coordinate activities that would encompass all ethnic groups in the schools.

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