Customer Service Project Manager
Resume:
Alison Harildstad
**** * ***** *****, ***** Falls SD 57106
******.***********@*****.***
_____________________________________________________________
Objective: My objective is to obtain a full time position where I can work
effectively with members of a team, meet company goals, create a
positive effect on the company, and advance my leadership
skills.
Education: Bachelor of Science 2003-December 2007
South Dakota State University, Brookings SD
. Major: Sociology
. Specialization: Human Resources
Related course work: Organization & Management, Sociology of
work, Accounting, and Legal Environment of Business
High School 2000-2003
Carrington High School, Carrington ND
Highlights of Qualifications:
. Outstanding communication skills
. Excellent computer skills
. Self motivated and able to work independently and as a team member
. Effectively prioritize tasks
. Responsible for timely completion of projects
. Ability to work well with others
Experience:
LodgeNet Interactive Sioux Falls, SD July 2009 - Present
Strategic Account Specialist
. Work with clients on a regular basis regarding operational
deficiencies to facilitate resolution
. Manage customer relationships
. Act as the voice of the customer to other internal departments
here at LodgeNet to get customer concerns, disputes, and
escalations resolved
. Provide support to Regional Sales Manager, by providing them
contract information, ticket history, and any other information
needed to help them with get new business or renew existing
customers
. Provide regular reporting to Marriott Corporate and RockResorts
International
. Work with internal groups to help resolve customer issues
Daktronics, Inc. Brookings, SD November 2004 - July 2009
Account Service Manager
. Sell service agreements and renew existing agreements
. Develop and maintain effective, professional relationships with
billboard customers
. Present Billboard Customer Service Process to potential and
existing customers
. Manage the customer service process
. Determine and implement procedures for excellent and efficient
service delivery
. Proactively seek to identify improvements, make recommendations,
and aggressively implement necessary changes of customer service
delivery
. Monitor financial performance of Service Agreements
. Coordinate and escalate technical issues to appropriate
individuals
. Responsible for service excellence, client satisfaction and
service contract performance
Project Material Manager
. Manage materials for contracts going through the plant
. Assist in the successful manufacturing of assigned projects
. Work with the design group to schedule design completion
. Coordinate and attend all project meetings: pre-design, pre-
build, and progress meetings
. Schedule the project for manufacturing, meet customer comments
. Review project indented bill of materials for accuracy, work
order status, and shipping status
. Assisted on installations
. Work with the project manager to fully understand all the
requirements for the project
. Work on the manufacturing floor as needed
. Work with vendors on purchase orders
. Help train new hires
Maurices Brookings, SD July 2004-August 2004
Sales Associate
. Assist customers with needs
. Operate cash register
. Set up the store displays
. Maintain inventory
References: Upon request
Additional job information upon request
Contact this candidate