Customer Service Manager

Joanne Willis Kaszas

**** ******* ***

Interlachen, Fl. 32148

386-***-****

*******@**********.***

PROFESSIONAL SUMMARY

. 10 years of Payroll as Human Resource Manager and Office Manager

. 5+ years of Accounts Receivable and Accounts Payable

. Excellent Customer Service

EXPERIENCE

Human Resources Management

. Served as a link between management and employees by handling questions,

interpreting administering contracts and helping resolve work-related

problems.

. Analyzed and modified compensation and benefits policies to ensure

compliance with legal requirements.

. Advised managers on organizational policy matters such as equal

employment opportunity and sexual harassment, and recommended needed

changes. .

. Planned and conducted new employee orientation to foster positive

attitude toward organizational objectives.

. Represented organization at personnel-related hearings and

investigations.

. Administered compensation, benefits and performance management systems,

and safety programs.

. Reviewed time sheets, work charts, wage computation, and other

information to detect and reconcile payroll discrepancies.

. Processed paperwork for new employees and entered employee information

into the payroll system.

. Verified attendance, hours worked, and pay adjustments, and posted

information onto designated records.

. Computed wages and deductions, and entered data into computers.

. Recorded employee information, such as exemptions, transfers, and

resignations, to maintain and update payroll records.

. Processed and issued employee paychecks and statements of earnings and

deductions.

. Kept track of leave time, such as vacation, personal, and sick leave, for

employees.

. Compiled employee time, production, and payroll data from time sheets and

other records.

. Distributed and collected timecards each pay period.

. Issued and recorded adjustments to pay related to previous errors or

retroactive increases.

. Accounts receivables and payables.

. Excellent customer service

SKILLS

Microsoft XP and Vista Operating Systems Microsoft Word and Excel

Multi-Tasking Critical Thinking

Complex Problem Solving Negotiation

WORK HISTORY

Manpower Jacksonville Fl 06/10 - 10/10

Census Bureau (Daytona Bch) 05/10-06/10

Manpower USA Jacksonville, FL 2006-2009

Westaff Temp Services Palatka, Fl 2004- 2006

Division 5 Steel Starke, FL 1998-2004

References

Johnny Maltby 904-***-****

Ellen Walker 904-***-****

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