Customer Service Years Experience

Michelle Ann Burnette

**** ******** *****

Rapid City, SD 57701

Telephone: 605-***-****

Email: *********@*******.***

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Objective: To obtain a position in the field of animal care which allows me to utilize

my current skills and offers the opportunity to expand my knowledge.

Experience

9/09 – 8/10 Vocational Rehabilitation, Rapid City, SD

Secretary/Receptionist

• Answered multi-line phone system and routed calls

Scheduled appointments for all counselors and counselor aides

First point of contact for incoming consumers

Processed time cards bi-weekly for over 30 student consumers

Operated Pitney-Bowes postage meter for all outgoing mail

Typing, faxing, copying, and filing as necessary\

Solely responsible to managing all closed files and routing them to

Records Management offsite

6/05 – 12/08 General Electric, Rapid City, SD

Credit Analyst/Merchant Services Rep

• Process and approve new lines of credit and credit line increases, over

the phone and via fax

• 25K lending limits

• Assist merchants with authorizations, explain new promotions, assist

with various questions about their particular program

6/03 – 3/05 Black Hills Federal Credit Union, Rapid City, SD

Switchboard Operator/Receptionist

• Answer multiple lines and route calls through main credit union and all

its branches

• Assist members at the reception desk

• Complete new auto loan files and payment books

• Filing

• Appointment scheduling, in person and via phone

5/2002 – 6/2003 Premier Bankcard, Sioux Falls, SD

Settlement Rep

• Post credit card payments for customers working with Consumer Credit

Counseling

• Create spreadsheets using Excel software and data provided by

management

• Solely responsible for accurately calculating and preparing each days’

deposit

• Post credits for late-fee, over-the-limit and finance charges to customers’

accounts

Education:

8/1999 – 5/2001 Lake Area Technical Institute, Watertown, SD

Computer Applications – Associate Degree

• Graduated with honors – 3.87 GPA

Skills:

• Expert in working on Personal Computers

• Very comfortable with Windows-based applications, especially Word

and Excel

• Over 8 years experience providing quality customer service via phone

• Type 60+ WPM

• Beginning knowledge of general accounting principles

• Own/run my own business

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