Customer Service Sales Representative
Resume:
Jennifer Marie Ponce
El Paso, TX 79936
abi8io@r.postjobfree.com
Objective:
Seeking a long- term position that will allow me utilize my skills and allow opportunity for growth and
stability.
Employment History:
06/2001 - Present
AT&T El Paso, TX
Personal Account Executive
As a Sales Executive, my responsibilities include superb customer service in product knowledge of our
services to customers. Have successfully trained Sales Representative who have gone on to receive
Fortune 500 ranking, trained both Sales Representative and Management in new products and services
along with having the responsibility of ensuring compliance is met. Performed data analysis as necessary
to implement daily/weekly plans that would increase individual and team results to meet and exceed sales
objectives. Consulted with and proactively supported the consumer business unit goals.
Launching/growing several National and Local programs such as Uverse product), (Affiliate Program and
MAP TEAM. My daily functions included but were not limited to training all of the El Paso new hire
market on the core curriculum of program and service knowledge to increase employee customer service
participation, create referrals through outside resources and meet/exceed monthly goals. Daily functions
included conducting daily reports and reporting and developing our service representatives and AT&T for
local events.
07/1999-01/2001
Bank of America El Paso, TX
Bank Teller
Cash checks and pay out money after verifying that signatures are correct, that written and numerical
amounts agree, and that accounts have sufficient funds. Receive checks and cash for deposit, verify
amounts, and check accuracy of deposit slips. Enter customers' transactions into computers to record
transactions and issue computer-generated receipts. Balance currency, coin, and checks in cash drawers at
ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. Examine
checks for endorsements and to verify other information such as dates, bank names, identification of the
persons receiving payments and the legality of the documents. Count currency, coins, and checks
received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch
banks or the Federal Reserve Bank
03/1999 – 07/1999
Chase Bank, El Paso, TX
Bank Teller
Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions
using computers, calculators, or adding machines. Examine checks for endorsements and to verify other
information such as dates, bank names, identification of the persons receiving payments and the legality
of the documents. Count currency, coins, and checks received, by hand or using currency-counting
machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank. Order a
supply of cash to meet daily needs. Receive and count daily inventories of cash, drafts, and travelers'
checks. Prepare and verify cashier's checks. Sort and file deposit slips and checks. Enter customers'
transactions into computers to record transactions and issue computer-generated receipts.
11/1997 - 02/1999
Farmers Insurance, El Paso, TX
Office Manager
Resolve customer complaints and answer customers' questions regarding policies and procedures.
Supervise the work of office, administrative, or customer service employees to ensure adherence to
quality standards, deadlines, and proper procedures, correcting errors or problems. Provide employees
with guidance in handling difficult or complex problems and in resolving escalated complaints or
disputes. Implement corporate and departmental policies, procedures, and service standards in
conjunction with management. Discuss job performance problems with employees to identify causes and
issues and to work on resolving problems.
07/1995 – 10/1997
Helzberg Diamonds, El Paso, TX
Sales, Cashier
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds,
credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that
amounts are correct and that there is adequate change. Greet customers entering establishments. Maintain
clean and orderly checkout areas. Maintain knowledge of current sales and promotions, policies regarding
payment and exchanges, and security practices.
Education:
Eastwood High School (1994)
Foreign Languages: Spanish (Speak, Read) Moderate
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