Customer Service Manager
Resume:
Patricia M. Parks
Ferris, TX ****5
********@***.***
Objective:
To obtain a rewarding position where my leadership, customer service, administrative, problem solving and interpersonal skills
are utilized and enhanced.
Summary:
I’m a dedicated professional with interpersonal plus technical skills that is searching for a long term position. I’m highly detail
oriented, have excellent time management skills and possess the ability to communicate professionally with all levels of
management. Self motivated, with or without direct supervision. PC skills (MS Word, Excel, Lotus, Internet, Banking Data
Bases, etc.) along with 10 key by touch and multiple phone lines.
Professional Experience:
October 2009 to Present
Crete Carrier Corp.
Administrative Assistant
Perform general clerical office duties including but not limited to, receiving and sending mail, filing, answering multiple phone
lines, data entry, copying, scheduling appointments/reservations and making travel arrangements. Monitoring and maintaining
department record systems, files, and paperwork. Research, track and compile statistical and written reports, spreadsheets and
correspondence. Receive and protect confidential information. Process new hires and assist them with completing their
paperwork. Provide backup and training within the office as needed.
May 2007 to October 2009
Unemployed
2000 to May 2007
Bank of America
Lead Exemptions Analyst
Responsible for accurately processing and maintaining exemptions from the Treasury’s Large Currency reporting requirements in
compliance with the “Bank Secrecy Act”. In addition to processing new exemptions, I maintained a portfolio of approximately
300 existing clients working in concert with the relationship officers to satisfy “Know Your Customer” requirements. Continually
monitored the client’s activity and annually re certify reporting exemptions as mandated by regulations. Responsible for
transferring all paper documentation to bank data base and filing accordingly when complete. Verify monthly that the client’s
cash income was commensurate with their type of business. Compile written correspondence, reports, and spreadsheets along
with completing special projects when called upon to do so.
1998 to 2000
Bank of America
SR. Review Analyst
Responsible for reviewing numerous reports daily to prevent missing or inaccurate information pertaining to our client’s large
currency transactions from being reported, so as to maintain compliance with the “Bank Secrecy Act”. Search for and report any
suspicious activity. Perform periodic audits on work produced by reporting analyst. Create, maintain and update team logs and
worksheets on a monthly basis.
04/1980 to 1998
Bank of America
Banking Center Assoc. / Manager
During the 18 years I worked in a banking center, I held several positions with various responsibilities. My first position was as a
Teller, and I was then promoted to Senior Teller, Foreign Exchange Teller, Commercial Teller and Teller Manager. I was
responsible for managing up to 10 associates, balancing teller workstations, managing interpersonal relationships while
researching teller errors, performing audits, training, scheduling work hours, processing time cards, and rectifying customer
challenges. I performed bank openings and closings, replenished and audited the ATM’s, maintained the branch cash vault,
ordered supplies along with continuously providing excellent customer service.
Education:
27+ years of banking and administrative knowledge and experience, including numerous financial courses.
Contact this candidate