Quality Assurance Customer Service
Resume:
FRED BORHANPOUR
SIMI VALLEY, CA 93065
E-MAIL: abi8ha@r.postjobfree.com
December 15, 2009
Dear Employer:
My experience in quality control - assurance, engineering and reliability,
operations management / manufacturing and project management along with my
education will be of value to your organization.
I am a versatile results-oriented professional with a Master's Degree in
Industrial Engineering. My background includes over twenty years of
managerial and engineering experience in the quality control/assurance and
manufacturing fields. I am thoroughly familiar with writing and
implementing procedures and processes according to different standards
(defense / military and commercial), Configuration management, Continuous
Improvement Techniques / lean manufacturing, kaizen, 5S, Toyota Production
System (TPS), ISO 9001:2000 (Lead Assessor, Auditor), AS9100 (aerospace),
QS 9000, ISO-TS-16949 (automotive), Six Sigma, DFSS, cost estimating and
price analysis, customer service, product field analysis and
corrective/preventive action systems (CAPA), supplier audit and
certification, statistical process control (SPC), Production Part Approval
Process (PPAP), product validation and qualification, design/process
failure mode and effects analysis (FMEA), MTBF, Advanced Product Quality
Planning (APQP), capability analysis, cost of non-quality, plant start-up,
facility layout and planning, NPI (new product introduction), production
flow analysis and more.
As my resume indicates, I have an extensive background in successfully
teaching and implementing Total Quality Management (TQM), Quality systems,
Six Sigma and SPC programs.
Within six months of taking over the Quality Assurance Department at
Premier Computer Corporation, quality yield increased by 25%. Our Quality
was consistently rated outstanding, and our Customers often said that our
total quality of service was one of the best.
I would appreciate the opportunity to have an interview to discuss my
qualifications in greater detail. You may contact me at the above numbers.
Thank you for your consideration.
Sincerely,
Fred Borhanpour
1639 Edmund Street
abi8ha@r.postjobfree.com
Simi Valley, CA 93065
Summary
Innovative Professional with over twenty years of managerial and
engineering experience in quality, operations management and program
management. Established business operations and a strategic leader who
provides continuous quality improvement initiatives and processes to
standards and compliance that drive company goals. Proven interpersonal,
communications, and analytical expertise with a demonstrated capacity to
work with executive and cross-functional engaged teams that meet or exceed
internal and external customers' needs and expectations. Successful track
record in commercial, defense and start-up environments that facilitate
change and drive profit.
. Six Sigma
. Lean Manufacturing
. Kaizen/continuous improvement & 5S
. ISO 9001:2000
. AS 9100
. ISO-TS-16949
. QS 9000
. Statistical Process Control (SPC)
. DOE
. Project management
. Production Part Approval Procedure (PPAP)
. Quality Function Deployment (QFD)
. Advance Product Quality Planning (APQP)
. Failure Mode and Effect Analysis (FMEA)
. Production flow analysis
. Cost estimating and price analysis
. Reliability Engineering and risk analysis
. Operations management
Professional Experience
Employer - confidential
Manufacturer of DC motors, controllers, amplifiers, and servo systems for
military, aerospace, industrial and medical equipment. ISO 9001:2000 and
AS9100.
Quality Systems Director
. Collaborating with operations and supply chain to successfully transition
products to manufacturing (QFD).
. Functioning as the ISO 9001:2000 and AS9100 Management Representative.
. Managing and overseeing Quality Assurance/Control activities with regard
to the company and departmental goals and metrics.
. Establish, implement, and document procedures for process control,
process improvement, testing and inspection.
. Facilitating and lead team efforts to establish and monitor customer /
supplier relations.
. Ensuring all products and processes pertaining to quality system are
current, including product specifications, process flowcharts and
standard operating procedures (SOP's).
. Trained personnel and implemented SPC, failure mode and
effect analysis, risk analysis, and Quality
Circle techniques in order to improve the final quality
yield.
. Approving and monitoring operating unit performance against both short
and long-term business goals, providing leadership and direction as
necessary.
. Establishing Cost of Quality (COQ) and pertinent metrics.
. Improved and maintaining "Approved Supplier List" (ASL) and investigating
all supplier and customer quality issues and supplied all support
documentation to the pertinent departments.
Spectrum Brands, Moorpark, CA
Manufacturer of pumps and filtration systems. Global market. Four
facilities.
Quality Assurance Director
. Participated in divisional, industry and internal staff meetings to
ensure the development maintenance of accurate, complete and
comprehensive information and products.
. Organized the solution of QA and manufacturing process discrepancies and
made recommendations to management team regarding issues effecting
quality, productivity and performance.
. Key participant in transferring several programs to overseas (several
hundred SKU's).
. Communicated and implemented all programs and processes to maintain
compliance with all applicable contractual and regulatory requirements
including timely reports.
. Utilized Six Sigma, Lean Manufacturing, 5S, Kaizen/continuous improvement
techniques, in order to improve the product quality, productivity and
throughput by several hundred thousands of dollars.
. Developed overall plant QA program, trained QA and production personnel.
. Responsible for the production of quality products at
optimal total cost while meeting delivery
and other company wide strategic goals.
. Utilized SPC and Quality Circle techniques to improve the
final quality yield.
. Investigated all supplier/customer QA issues including product
specifications and supplied all support documentation to the pertinent
departments and divisions.
. Managed all tooling, manufacturing engineering and process improvement
activities.
. Established cost of quality system (COQ) and monitoring PPM on key
characteristics. Key performance indicators (KPI).
Shindengen America Inc., Camarillo, CA
Manufacturer of power supplies, regulators/rectifiers, semiconductors,
control modules, solenoids, consumer electronics, automotive. Start-up
plant. Global market. ISO 9001:2000
Quality Assurance Manager
Stakeholder and key player in the business development of this start-up
company.
Recruited, hired and developed staff, provided leadership in planning
development, implementation of strategic initiatives and inter-
department goals and projects.
Achieved plant wide performance targets, assisted with new product design
compliance code approvals.
Utilized QFD, PPAP (gage R&R, FMEA, APQP, etc.) techniques to improve
product initiation cycle by 10%.
Layout complete manufacturing and assembly lines (Production Flow
Analysis, Manpower Planning and Assignments, Yield Analysis, Production
work Order, Flow Process Chart, Line Balancing, etc.).
Developed the pertinent quality Assurance system from R&D, incoming
materials, in-process to final inspection, and Customer feedback.
Clearly communicated manufacturing strategies status and actions to top
management.
Improved production forecasting by utilizing Statistical Analyses.
Conducted training classes, and implemented certification programs for
ESD (Electro Static Discharge) and pertinent Electronic Assemblies
Acceptability and Soldering standards.
Condor Systems. Electronic Systems Division, Simi Valley, CA
Electronics warfare, communications and countermeasures (software and
hardware). Defense products. ISO 9001:2000 and AS9100.
Quality and Manufacturing Engineering Manager
. Represented company to external organizations including government
agencies, community organizations, area businesses, trade associations,
providers and vendors maintaining integrity and enhancing reputation of
company.
. By utilizing different manufacturing and project management techniques
(Operations Research, CPM, PERT, MRP, TQM, JIT, and planning) directed
the organization to manufacture appropriate products.
. Wrote and implemented Quality Assurance policies and procedures according
to defense (military), commercial, AS9100, ISO 9001, and QS 9000
standards.
. Ensured suppliers, incoming, in-process and outgoing products conformed
to quality parameters, regulatory and customers' requirements (SIX SIGMA,
SIPOC).
. Set-up a complete planning system which resulted in 20% cost reduction.
Redesigned shop layout, which resulted in an 18% increase in workflow.
AML COMMUNICATIONS, Camarillo, CA
A prime manufacturer of Amplifiers for the global wireless communications
industry (Defense and commercial products). Achieved ISO 9000
certification. AS9100.
Quality Engineering Director
. Achieved ISO 9000 certification.
. In charge of Safety and HAZCOM program.
. Worked in partnership with other functional departments to ensure
achievement of company milestones and objectives.
OMNI PLASTICS INC., Los Angeles, CA
Injection molding and tool design. Medical - Automotive products.
Quality Assurance Director
. Oversaw all aspects of the organization's quality improvement efforts,
such as developing and administrating the program, training and coaching
employees and facilitating change throughout the organization.
Responsible for establishing strategic plans, policies and procedures at
all levels to quality improvement efforts, in order to meet or exceed
internal and or external customers' needs and expectations.
. Defined best plant practices and provided guidance and adherence to
quality, and policies.
. Achieved ISO 9000 certification.
. Provided support to Sales, R&D and operations on customer issues,
questions and concerns.
. Wrote computer programs and generated all metrics pertaining to quality,
Customer service, and production (e.g.: Productivity, yield, utilization
and failure analyses reports).
. Reduced inspection and improved quality of incoming products by means of
vendor evaluation and certification.
. Utilized TQM, Failure Analysis and problem solving techniques to improve
the overall Quality of the system.
. Performed Capability studies, Gage R&R, risk analysis and Regression
analysis to improve final quality yield.
. Improved quality of the product by implementing and enhancing the
Calibration systems.
. Design, implemented, and documented Corrective and Preventive Action to
processes (internal and external).
NI INDUSTRIES, Vernon, CA
A prime manufacturer (machine shop, sheet metal, press) of projectiles and
missiles for U.S. Army.
Manager, Industrial Engineering and SPC depts.. (Defense products).
. Wrote Statistical Process Control (SPC) manual and utilized the pertinent
techniques, which resulted in a 15% increase in profitability.
. Utilized Cellular manufacturing techniques, SPC and Quality Circle
techniques to increase the revenue by several million dollars.
PREMIER COMPUTER CORPORATION, Oklahoma City, OK
A computer disk drive company.
Quality Assurance Manager
. Performed Reliability Engineering, which resulted in a 75% reduction in
burn-in time. Implemented world-wide.
. Utilized SPC, correlation analysis and Quality Circle techniques to
improve the final quality yield by 25%.
. By analyzing warranty returns, and a sound corrective action / feedback
systems, improved the yield by 5%.
. Established an innovative warranty system, which resulted in revenue
increase.
Education and Training
MS, Industrial Engineering
Central State University - Oklahoma
BS, Industrial Engineering
Central State University - Oklahoma
. SPC/SQC
. Quality and Reliability Engineering / Management
. Lean Manufacturing / Kaizen / 5S and process Improvement
. Six Sigma
. Lean Enterprise & Enterprise Thinking
. Operations Management
. Cost Estimating and Price Analysis (government/military and commercial
contracts) / FAR (Federal Acquisition Requirements)
. Project management
. Design for Manufacturability and Assembly (DFMA)
. PPAP (GAGE R&R, FMEA, APQP, ETC.)
. Design of Experiments (DOE)
. QS 9000, AS9100
. ISO 9001:2000 Lead Assessor
. ANSI/ESD S 20.20 (latest Electro Static Discharge Standard)
. Gage calibration (ISO 10012-1)
. IPC-J-STD-001 (soldering)
. IPC-A-610 (Electronic Assemblies Acceptability)
. Manufacturing (CAD/CAM)
. Computer Disk Drive Technology
Affiliations
. Member of American Society for Quality (ASQ)
. Member of Institute of Industrial Engineers (IIE)
. Member of Society of Manufacturing Engineer (SME)
. Association of the United States Army (AUSA)
. Society of Plastics Engineers (SPE)
Contact this candidate