Customer Service Medical
Resume:
Professional Experience
Melissa Kingsbury
Tum Tum, WA 99034
abi8fw@r.postjobfree.com
Medical Records, Customer Service, Clerical, Certified Spray Tanner
Skills and Abilities
Experienced in working in a fast paced, high pressure environment within the health care and salon
industry. A proven record of contributing to the success of the organization utilizing communication,
organization, problem solving and decision making skills. Possess a keen enthusiasm to learn and grow
in the knowledge and understanding of new environments. Adhere to HIPPA policies and provide
customer service excellence.
Honors and Activities
Idaho Great Dane Rescue-Volunteer-Hayden, ID
Serve as a volunteer at Pet Fest working communicating with potential adopters of animals and assist in
the caring and feeding of animals at the event. In home fostering and adopting out.
Education History
Spokane Community College Spokane, Wa 9/2009 to 3/2010
Lakeside High School Spokane, Wa 9/1998 to 6/2001
Job History
*Spray Tanning Specialist Spokane Spray Tan 1/2010 to present
Mobile or stationary airbrush tanning with an HVLP machine, pop-up tent and solution. I am certified and
average 5-8 min per full body spray tan.
*Case Manager/
Administrative Assistant Sodemann Document Services 6/2009 to present
Request all types of patient records for 7 different law firms, maintain the time frames of records coming
in/out, lots of data entry, phone calls, faxing and filling. Process all the mail for the office, deliver records
to attorneys on a daily basis.
*Package Handler FedEx 10/08 to 6/2009
Sort 2500+ boxes, making sure boxes get to the right truck, correct address, lifting, pushing and pulling
between 5-100+ lbs. Physical work.
*Records Processor Valley Hospital & Medical Center 1/2006 to 6/2007
Process transcription and L&I forms, work directly with the ER doctors to maintain the flow of medical
records with in the emergency room, mark off daily census of 100+ charts, make incomplete charts for the
doctors, assemble 100+ charts daily for missing dictations and loose papers, locate missing charts, filling,
collate and distribute medical reports. Maintain the file area in an orderly and clean manner. Assist with
phone calls to the department and make copies of information request.
*Medical Records Clerk Group Health 5/2003 to 1/2006
Responsible for delivering charts to doctors, filling charts, taking requests from other clinics and faxing
information when needed. Update patient information in the computer, volunteer to cross train in a
multitude of functions consistently work through a process of uncovering problems, analyzing plans of
action and resolving conflicts in assisting patients, nurses and physicians, respond to oral and written
requests for information from patients and physicians for integral components of patient medical records
and obtain releases to assist in completion of the referral process, coordinate with other members of the
medical records team to provide, analyze and re-file extreme volumes of 400-500+ medical records daily,
pull, file and analyze up to 400+ medical chards daily, confident in process of enforcing rules and
guidelines of HIPPA to meet requirements of medical regulation.
*Medical Records Clerk Rockwood Clinic 4/2001 to 5/2003
Duties were the same as GHC position.
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