Manager Customer Service
Resume:
Michelle Martin, PHR
**** ********* ****** ***** #**
Birmingham, AL 35222
*******************@*****.***
EDUCATION
B.S. Business Administration, August 2006 – April 2008
Herzing College, Birmingham, AL
Minor – Accounting
A.S. Business Administration, August 2004 - June 2006
Herzing College, Birmingham, AL
Minor - Business Management
EXPERIENCE
Human Resources Manager, April 2011 – October 2014
Marathon Electrical Contractors, Inc., Birmingham, AL
-Recruiting (salary and hourly), hiring/terminations, compensation/classification, onboarding
-Build/maintain relationship with Career Placement at regional colleges and university for top graduate selection
-Find and utilize resources available for all staffing needs (LinkedIn, CareerBuilder, Staffing Firms, Job Fairs, etc)
-Work directly with owners and Division Managers for staffing needs to find the perfect fit the first time
-Seek Industry Outreach Initiatives to attract and retain top candidates for employment
-Travel as necessary for recruiting and training
-Communicate effectively with individuals and teams for desired outcomes
-Benefit Management and administration, Annual Open Enrollment
-Employee training and development, performance evaluations
-Employee Relations (up to 380 employees)
-Risk Management/Compliance (OFCCP, DOL, EEOC, etc)
-Plan and execute corporate events and travel planning
Human Resource Manager/Accountant, December 2005 – November 2010
Rock Wool Manufacturing Company, Leeds, AL
-Payroll for three separate companies, weekly and bi-weekly
-Human Resource responsibilities: medical and supplemental insurance, new hire paperwork and maintenance, 401K
contributions, employment verifications, workers comp, salary reporting with U.S. Dept. of Labor, benefits,
compliance, union grievances
-Collections/Billing: daily cash and wire deposits, Macola and manual invoices, freight maintenance
-Journal entries, A/R and A/P entries, prepare multiple state sales and use taxes, month end closing, reconciliations
Certified Pharmacy Technician, September 2001 – December 2005
Children’s Hospital of Alabama, Birmingham, AL
-Critical Care Technician, hired as Pyxis Technician, completed training and promoted to Pharmacy Assistant
Quality Service Coordinator, May 1999 - August 2001
Tempforce, Pell City, AL
-Conduct applicant interviews, drug testing, and orientations; check employee and company credit references
-Staffing for open positions, job placement
-Marketing to new and established customers
-Weekly payroll for 75+ employees, insurance deductions, tax forms, garnishments, child support orders
-Answering busy multi-line phone, typing (60 WPM), filing, data entry (10,000 kph alpha and numeric)
-Matching weekly A/P invoices, collections, marketing new customer accounts, customer service
-Handling workers’ compensation cases, medical authorization, supplying light duty work if necessary, minimizing
lost time
OFFICE SKILLS Microsoft Windows, MS Office, Timberline, Timberscan, MS Publisher, Photoshop Elements 5.0,
Facsimile, Copying machine, Multi-line telephone, Internet Explorer, Numeric and Alphabetical Data Entry, Scanner
and other computer software
MEMBERSHIPS Society of Human Resource Management, Birmingham Society of Human Resource Manage ment,
Master Trainer with NCCER, Public Notary
REFERENCES
Chris McGregor
VP Operations (owner)
Marathon Electrical Contractors, Inc.
*********@******************.***
205-***-**** (office)
205-***-**** (mobile)
Mark Harry
VP Pre-Construction (owner)
Marathon Electrical Contractors, Inc.
******@******************.***
205-***-**** (office)
205-***-**** (mobile)
Chris Bullock
President (past position)
Rock Wool Manufacturing Company
*****.*******@*********.***
281-***-**** (mobile)
Mittie D. Cannon, Ed.D.
Robins & Morton, Power & Industrial Division
*******@************.***
205-***-**** (office)
Monique Solorzano
Director of Events and Membership
Subcontractors of Alabama (SubAla)
*******@******.***
205-***-**** (mobile)
Judy Richey
IT Manager
Christian & Small
205-***-**** (mobile)
Debbie Reynolds
Electrical Department Manager
Gadsden State Community College
*********@************.***
256-***-**** (office)
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