Customer Service Data Entry
Resume:
Shantel Bellinger ***********@*****.***
Pittsburgh, PA 15236
Objectives
To obtain an executive or entry-level position where I can use my skills to
perform any job at a level that is above exceptional.
Education
Business Administration- Economics Concentration
California University of PA, California PA, Completion
Date: 05/10
G.P.A. 3.5/4.0; Attendance 100%
Experience
Field Service Representative, IKON Office Solutions, Pittsburgh, PA
(February 2010- present)
. Perform high volume copying on high-end equipment for customers per
their specifications. Used all other copier/duplicator/binding equipment as
needed.
. Perform shipping and receiving duties.
. Perform file room functions, including purging of files for archiving.
. Perform pickup and delivery of overflow jobs, which entails traveling to
and from various accounts to the Overflow Copy Center.
. Schedule workloads in order to meet deadlines.
. Perform mailroom functions, including sorting and filing of individual
sheets of correspondence.
. Lifts and moves boxes.
. Assists copier operator as needed.
. Assists Site Manager in offering suggestions for improvement where
existing procedures can be improved.
. Perform basic maintenance on machines and oversee scheduling of
maintenance for IMS vehicles. Performs daily visual inspection of site
equipment.
. Verifies proper usage records of supplies and equipment are maintained
for end-of-month reporting.
. Assist in the pricing of copy jobs/orders.
. Fills in for absences or vacations.
. Order paper, toner and office supplies totaling $50-60K per year.
. Manage postal meter totaling $30-60K per year.
Processor II, PNC Bank, Pittsburgh, PA
(March 2009- December 2009)
Business to business deposits overnight
Data Entry skills including large amounts of monetary value.
Data Entry Operator, Vector Security, Pittsburgh, PA
(April 2008- August 2008)
Developed ability to work in a fast-paced atmosphere
Diplomatically resolved customers complaints on as-needed basis
Ability to follow instructions well and make decisions with no supervision
Effectively developed telephone communication skills and consistently met
quotas
. Powerful telephone skills, able to establish immediate trust and
confidence
. Inbound and Outbound calling
Executive Assistant and Treasurer, Greater Love Missionary Baptist Church,
Orangeburg, SC (December 2005- March 2008)
Developed ability to work in a fast-paced atmosphere
Maintained excellent customer relations and developed customer rapport
Diplomatically resolved customers complaints on as-needed basis
Accurately calculated and made daily deposits of up to $20,000
Ability to follow instructions well and make decisions with no supervision
Motivated and supervised 15+ employees on daily basis
Maintained all record-keeping procedures without error
Delegated responsibilities to employees to meet company's expectations
Effectively developed telephone communication skills
Senior Mentor, South Carolina State Univ, Orangeburg, SC
(June 2005- July 2007)
Ability to follow instructions well and make decisions with no supervision
Skills
Microsoft Office Filing/Editing Accounting
Microsoft Windows Typing (53 wpm) Business Math
WordPerfect 5.1/6.1 Office Procedures Business English
Telephone Skills Management Skills
Customer Service Skills
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