**** ****** ****** #***, ************, FLORIDA ***08

PHONE 904-***-****

E-MAIL abi8eq@r.postjobfree.com

YVONNE MCCLENDON

Objective

Highly detailed oriented motivated individual seeking a challenging

position that will fully utilize my experience while providing the

opportunity for advancement and personal growth

Key Qualifications

Experience in instituting and conducting all phases of office procedures,

organization and coordinating projects for

maximum efficiency, transpiration systems, bills of lading

Progressive development of excellent interpersonal communication skills.

Demonstrated record of high performance standards, including attention to

schedules, deadlines and quality work.

Ability to work independently and institute creative improvements to allow

better management and work flow.

Experienced as a supervisor and team leader.

Relevant Experience and Skills

Experience with medical codes, medical terminology and HIPAA certified.

Provided support to administrative staff, faculty members and receptionist.

Processed all incoming and outgoing mail, maintained all files.

Operated IBM-compatible computer system

Software WordPerfect, MS Word, Excel, Access, PowerPoint and Outlook.

Maintained all government contracts and worked closely with contract

administrators.

Experience as warehouse shipping/receiving clerk, mail clerk, and order

pulling.

Experience as a Purchasing Clerk, Data Entry Operator, 1st & 3rd party

Collection and

CSR in a call center environment.

Experience with AS400 system, accessed TLS, SAP, Outlook, word processor

and billing.

Employment

Collector

06/09 -- present

ARM of Florida

Contact debtors to obtain payment probe and listen to determine debtor's

situation negotiate to reach the best possible arrangement and resolve

delinquency. Negotiate with customer to bring account current and use

collection tools including, but not limited to extensions and short term

payment arrangements. Document conversation and status of account in

collect system. Recognize and execute procedures to offer settlements.

Thoroughly notate in the customer record all results and attempts to

contact the customer and results of conversations with the customer.

Account Representative I

11/07 - 04/09

GC Services (Semperian Financial)

Collect delinquent auto accounts by contacting customers on the telephone.

Contact customers on the phone to collect payments on past due accounts.

Update customer's records on a continuous basis to ensure our system

reflects the most current customer information. Negotiate with customer to

bring account current and use collection tools including, but not limited

to extensions and short term payment arrangements. Notate in the customer

record all results and attempts to contact the customer and results of

conversations with the customer.

Yvonne McClendon

Page two

Collector

02/07-- 11/07

Enhanced Recovery Corp

Contact debtors to obtain payment probe and listen to determine debtor's

situation negotiate to reach the best possible arrangement and resolve

delinquency Document conversation and status of account in win debt system.

Skip trace accounts that no longer have valid contact information.

Recognize and execute procedures to offer settlements.

Data Entry Specialist

05/06 - 02/07

Iron Mountain Record Management

Manages the incoming data input process including keying label information,

location information, investigating and resolving exceptions, acknowledging

orders with customers and closing the work order. Verifies that all

information is keyed accurately and in a timely manner. Manage the

internal move data input process including the keying of all information,

electronically moving cartons to new locations, investigating and resolving

exceptions and closing the work order.

Account Manager

09/03- 03/05

CRI-ER Solutions

Handled inbound residential and commercial calls/inquiries (electric and

gas accounts) related to the Entergy Project. This position has required me

to use computerized system for information gathering, providing and

updating customer records. Resolve and diffuse escalated calls. Have a

working PC knowledge of (windows environment), credit and collection,

problem solving, communications and listening skills. I have met or

exceeded goals and expectations on a weekly basis.

Data Entry Operator/Hand Sorter

11-01-09/03

Staffing Solutions/Smart Corp

Review medical record images and assign each page a medical code/name for

the purpose of Release of Information in a production environment. HIPAA

certified and trained to handle sensitive information regarding patient's

records. This position has required me to have a working knowledge of

medical terminology and medical billing codes.

Data Entry Operator/CSR/Claims Assistant

08-98-11/01

TRC Staffing/SRTA/GAB Robin/Alltel Supply

Review images by inputting license plate numbers into database to process

violators of the Georgia 400 Toll Road.

Handled inbound and outbound calls related to the Spencer Class Settlement.

This was a call center environment. Handled filing, data entry and

generated claims on ACOS for the claims examiners for workman's

compensation..

Purchasing Clerk

11/96-07/98

Mizuno USA, Inc.

Generated purchase orders from AS400 based on product manager's order

quantities. Routed purchase orders for approval, faxed, copied, filed,

bills of lading and issued orders to factories and coordinated distribution

of UPC and carton labels. Regularly communicated with factories regarding

production. Prepared applications to open and amend letters of credit and

relaying information regarding letters of credit to factories and agents

updated and entered all relevant data, including inventory to AS400 as

necessary.

Education

ARRMC Job Corp, Secretarial/diploma 1974

Lawton Business School, Word Processing, 1990

Career Blazer Training Center, Microsoft Office, 1999

References: Available upon request

Contact this candidate