Customer Service Human Resources

Alison Mitchell

*** ******** ****, ********, ** *6093

334-***-**** Cell.

334-***-**** Home

**********@***.***

Objective

A position that will most effectively utilize my business skills and that relies on

professionalism, efficiency, self motivation, and attention to detail, very strong work ethics,

and the ability to handle multi tasking.

Skills

Microsoft Office, Excel, Outlook, Works, E 2000 Human Resources, Labor

Management, ADP Payroll

Employment History

Mortgage Loan Processor, Spherion Personnel, Assigned to Regions Mortgage,

Montgomery, AL

(April 2009 – August 31, 2009) Temporary Assignment

• Processed mortgage loans

• Obtained evidence of insurance

• Verified employment

• Thoroughly verified information for each loan prior to approving or denying.

• Insured that loan met guidelines in order to qualify

Administrative, Automation Personnel, Montgomery, AL

(February 2009 – April 2009) Temporary Assignment

• Performed accounting research

• Performed data entry

• Provided customer service

Performed a variety of administrative duties such as answering the telephone and filing

Administrative Assistant, Payroll, H/R, Sodexo, Inc. @ Baptist South,

Montgomery, AL

(August 2008 – February 2009)

• Processed payroll for approximately 90 100 employees

• Performed Human Resources functions such as Pre employment Screening, New

Hire orientation, benefit administration, and health screening administration

• Managed Office

• Input schedule for employees into Labor Management system

• Handled Customer Service issues such as insuring that customer complaints and

requests are handled immediately and properly

• Prepared and sent out receipts, bills, invoices, statements, and checks

• Processed accounts payable

• Maintained records, prepared forms, verified information, and resolved routine

problems

• Coordinated special projects, events, office activities, and committee meetings

• Photocopied, compiled records, filed, tabulated, posted information, and

scheduled appointments

• Answered telephone, conveyed messages, and ran errands

• Completed requests for supplies and equipment

Applied and translated knowledge of department policies and procedures

Human Resource Coordinator, PHP of Alabama, Wetumpka, AL

(September 2006 – August 2008)

• H/R representative for this location, which contained approximately 150 employees

• Screened applications of candidates for position openings

Set up interview appointments

•

Performed initial screening interviews and referred acceptable candidates to

•

department managers

• Insured confidentiality of all personal information of both employees and

prospective employees

• Conducted required background checks such as verification of previous and

current employment

• Ordered criminal background checks

• Scheduled drug tests and followed up on each

• Performed New Hire Orientation once each month

• Conducted audits of personnel files

• Filed and tracked all Worker’s Compensation claim activity

Activated and tracked salary adjustments

• Scheduled and tracked all required employee training

Account Clerk, State of Alabama, Department of Revenue, Montgomery, AL

(April 2006 – July 2006)

• Verified and processed Income Tax Returns for the State of Alabama

• Calculated interest due, late penalties and late payment fees

• Processed receivables sent in by the tax payer and applying it to their return

• Processed requests for accounts payables

Mortgage Loan Officer, Freedom Mortgage Company, Wetumpka, AL

(January 2000 – April 2006)

• Direct contact for clients

• Processed Mortgage Loans from the initial interview of clients throughout the

closing of the loan

• Prepared Documents, Contracts, and Maintained Files and Records

• Verified homeowners insurance and acquired necessary changes for new

mortgage loan

• Verified employment

Obtained necessary verification documents and signed contracts from borrowers

•

Mortgage Loan Officer, Family Financial Services, Montgomery, AL

(May 1996– January 2000)

• Direct contact for clients

• Processed Mortgage Loans from the initial interview of clients throughout the

closing of the loan

• Prepared Documents, Contracts, and Maintained Files and Records

• Verified homeowners insurance and acquired necessary changes for new

mortgage loan

• Verified employment

• Obtained necessary verification documents and signed contracts from borrowers

Secretary, Southern Funding, Inc., Montgomery, AL

(June 1988 –September 1992)

• Assistant to the Branch Manager

• Handled accounts payable and receivables

• Maintained records and light bookkeeping

• Provided customer service

• Maintained petty cash

Senior Branch Clerk, Commercial Credit Corporation, Montgomery, AL

(July 1985 – June 1988)

• Closed and processed all of the mortgage loans in this branch office

• Closed and processed personal loans

• Processed accounts payable and receivables

• Received and processed payments

Handled large amounts of cash daily

•

Balanced all receivables daily

•

Created daily reports

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Trained new employees

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Handled inside and outside collections

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Prepared letters, documents, and legal contracts

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Maintained and ordered all office supplies

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Maintained petty cash

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Notarized all legal documents

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Processed Auto Title applications

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Ran errands such as making bank deposits daily and to post office

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Education

High School Diploma

Robert E. Lee High School, Montgomery, AL

Contact this candidate