Customer Service Sales
Resume:
Linda Marticiuc
*** * *** *** ******, TX *****
727-***-**** abi894@r.postjobfree.com
Summary
Experienced professional, successful in sales, team leadership, retail management, banking, business
development, merchant and relationship services.
Excel at interfacing with others at all levels to ensure organizational goals are attained.
Proactive approach has resulted in capturing numerous accounts, expanding and retaining client base.
Possess excellent interpersonal, analytical, and organizational skills.
Excel within highly competitive environments where leadership skills are the keys to success.
An effective leader with the skills necessary to direct, train, and motivate staff to its fullest potential.
Employment
DILLARDS Department Store Amarillo, TX 2010
Sales Specialist/Women’s Clothing
Increase sales of specialty clothing line with focus on exceptional customer service
Maintain the brand at the highest level to include personalized shopping and fitting room service
Cross-sell credit products to benefit customer service and product sales
Continually update visual displays with product placement, signage, in-store/corp Directives
C.J. BANKS/ CHRISTOPHER AND BANKS WOMEN'S CLOTHING
Sales Supervisor Amarillo, TX 2009-2010
Assistant Manager Port Charlotte, FL 2008-2009
Increase sales of specialty clothing line with focus on exceptional customer service
Maintain the brand at the highest level to include personalized shopping and fitting room service
Grow customer base through event marketing, fashion shows and cross merchandising
Continually update visual displays and windows with product placement, signage, VMU
Opening and closing of the store to include reporting, bank verification and daily store upkeep
Training and providing leadership to team members daily
JO-ANNS Fabrics and Crafts
Operations Manager Amarillo, TX 2009
Increase sales of Fabrics, Seasonal & Craft Supplies with focus on exceptional customer service
Daily Cash Office Operations to include banking, balancing, audit, reporting
Manager On Duty functions, including overrides, customer service assistance, cashier duties
Product placement, assisting in stock, end caps, plan-o-grams, signage
Opening and closing of the store to include night weekend special projects
Training and providing leadership to team members daily, also audit and compliance of tasks
All scheduling and availability of staff, reviewing applications and interviewing
INDEPENDENT BANKERS BANK
Account Executive/ Merchant Services Lake Mary, FL 2007
Develop strategies to increase merchant sales and profitability within a territory consisting of twenty
two banks throughout the five county Tampa Bay market.
Analyze Competitor pricing and products to be able to offer proposal and comparison quote for merchant
card processing.
Achieve and exceed monthly and quarterly and annual sales goals
Maintain relationships with referring bankers through sales training, meetings and marketing information.
Work on incoming merchant referrals by consulting directly with the business on what we have to offer
that best suits the future card processing for their business model.
Direct sales calls with banking officers, existing relationships and prospects.
Follow up and completion of documentation and installations.
SYNOVUS BANK/COLUMBUS BANK & TRUST
Assistant Vice President/ Merchant Services St Petersburg, FL 2001-2007
Maintain relationships with referring bankers through sales training, meetings and marketing information.
Analyze Competitor pricing and products to be able to offer proposals and comparison quotes for
merchant card processing
Develop strategies to increase merchant Sales and Profitability within a territory consisting of eighteen
branches in the five county Tampa Bay market.
Achieve and exceed monthly, quarterly and annual sales goals
Work on incoming merchant referrals by consulting directly with the business on what we have to offer that
best suits the future card processing for their business model.
Direct sales calls with banking officers, existing relationships and prospects.
Follow up and completion of documentation and installations.
Ongoing portfolio management to build banking relationship and retain services. Continual overview of
pricing, interchange and billing, along with VS/MC risk assessment, policies and guidelines.
Cross-selling and referral of additional banking products to Treasury Management, Branch Sales and Card
Sales.
Train new Merchant Sales Representatives and assist in interviewing and hiring process.
Maintain Territory reporting for goals, sales, expenses and profit.
Continually reviewed chargeback activity and worked with merchant and chargeback department to resolve
customer issues and monitor bank risk.
Special Achievements
2008/2009 Received numerous 100% Customer Satisfaction Awards/ Top selling store in the region
2006 Top Sales Award for merchant portfolio profits out of a five state/fifty member sales team.
2006 Spirit Award for teamwork, commitment and attitude
Increased portfolio from $25,000 to $400,000 in annual profits
Converted two Card Issuing portfolios in 2004 and 2005 during bank purchases.
*Additional Experience available including call center team leader, commercial and consumer loan operations,
bank branch customer service manager, treasury management services, card issuing operations, branch teller and
major account merchant operations, personal and small business tax preparation . Worked for companies to include
Bank of America, Equifax & MCI Business Services
Contact this candidate