Nicholas P. Warnke

**** ***** ** *

Forest Lake, MN 55025

612-***-****

abi88c@r.postjobfree.com

Objective:

Seeking advancement in Customer Service, Business, Management, Sales and

looking for a successful lifetime career opportunity.

Summary:

. Excellent in Sales and Customer Service

. Leadership/Coaching role

. Ability to meet appropriate expectations

. Handle pressure well

. Very organized and strive for perfection

. Fast learner

. Competitive in a performance-based work environment.

Education:

Pursuing BA in Speech-Communication, minors in English, and Business.

Course completed in Customer Service.

Work Experience:

. Skilled in Customer and Client service

. Sales

. Collections

. Communication

. Public relations

. Accounts payable and receivable

. Coaching and management

. Finance

. Insurance

. Business strategies with the ability to conduct successful business

presentations to achieve a set goal

Large Balance Collector (Pre-Litigation)

CU Recovery Wyoming, MN

2009-2010

Key Duties: Maintaining an assigned worklist of debt from various Credit

Unions and Healthcare organizations to meet a monthly revenue objective and

maximize recovery efforts for charged off loans. Work with different

departments to solve common issues with company communication and ensure

proper execution of applicable state and federal laws to minimize company

lawsuits. Recommending accounts that have potential for litigation

recovery.

Account Executive (Outside Sales)

Dynamex New Brighton, MN

2008-2009

Key Duties: Execute effective sales processes and account management plans

to develop new business and retain existing customers. Working with

Dispatch to ensure correct distribution of drivers duties for the specific

needs of each customer. Work with existing accounts to identify unmet

needs and offer additional services. Develop an expertise in the same-day

delivery and fleet outsourcing markets. Prospect for new customers within a

defined sales territory. Creatively assist customers or prospects to solve

their logistical challenges by utilizing consultative and solution selling

techniques. Participate in solution design, costing and pricing processes.

Investigate and report on local competitive activity and market conditions

or changes in industry standards. Also did inside sales for a short period

of time from the office.

Senior Branch Account Executive

Citifinancial Arden Hills, MN

2007-2008

Key Duties include selling loans and insurance products, making

recommendations of credit worthiness, closing the sale, recommending

solutions to difficult delinquent accounts, performing administrative tasks

(such as cash drawer management, answer telephones, using a fax machine,

routine typing, ordering supplies and paying bills), and servicing

accounts. Coordinating collection strategies and legal processes for

recovery of branch delinquency.

Team Lead Collector

IC System Vadnais Heights, MN

2006-2008

Key Duties: 1 years as Collector, 1 year as Team Lead. Consistent Top

Performer (Proven Track record) I learned very fast and had Leadership

Qualities that over-achieved company expectations every month. Trained and

Coached employees on how to effectively formulate collection strategies and

manage delinquent accounts. Often maintained productivity and performance

on a floor of anywhere from 5-25 Collection Representatives, VERY GOOD ON

THE PHONE. (I made calls that others were afraid to make.) Handled

supervisor calls and complaints with empathy and respect. There was never

a month working in collections for IC System that I did not hit a client

goal.

Tyann Lovas, Co-worker IC System: 651-***-****

Jayson Massa, Manager IC System: 651-***-****

Jason Hartford, Owner of Hartford Installations: 651-***-****

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