Administrative Assistant Office
Resume:
Glenda S. Pray
Fort Wayne, IN 46835
**********@*****.***
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OBJECTIVE: To obtain a position as an Administrative Assistant that
exploits my excellent communication and organization skills
with a solid and extensive secretarial and clerical
background.
CERTIFICATES:
. Certificate of Completion: Access-Level I
. Certificate of Completion: Access-Tables & Queries
. Certificate of Completion: Microsoft Words-Things Word Does Behind
Your Back
. Certificate of Attendance: Microsoft Office (0.6 CEU)
. Certification for IDACS/NCIC Operator through Indiana State Police
SKILLS AND QUALIFICATIONS:
. Experienced utilizing Microsoft Office 2003 software: Word, Excel,
Outlook, and Access.
. Extensive experience in transcription of audio tapes.
. Effectively communicate with a diverse range of clientele, both public
and professional.
. Proficient utilizing office equipment such as multi-line phones, fax
machines, printers, and copiers.
. Great organizational skills.
. Reliable and dependable.
. Excellent attention to detail.
PROFESSIONAL CONTRIBUTIONS:
. Developed database in Microsoft Access to track all information
regarding arrests in the Vice and Narcotics Division of the Fort Wayne
Police Department to better identify persons and locations of
interest.
. Developed database in Microsoft Excel to set out information reference
each arrest, i.e. type of arrest, place of arrest, person and place
arrested, for the Vice and Narcotics Division of the Fort Wayne Police
Department.
. Developed and implemented in Microsoft Publisher a 300-plus page
Training Manual which includes standard operating procedure for
investigations and arrests, how to prepare cases, samples of all
office and Police Department forms, and office policy.
. Developed and implemented office procedure for preparation of reports
for the Fort Wayne Police Department Vice and Narcotics Division that
allowed Detectives to sign in tapes to be transcribed so fairness of
transcription could be achieved.
. Using Excel, created previously pre-printed forms into format that
could be used to prepare invoices on the computer rather than
typewriter.
EXPERIENCE:
City of Fort Wayne Police Department Fort Wayne, Indiana
Vice and Narcotics Division
Executive Secretary November 2000 to April 2009
Duties included being the Division Dispatcher and answering multi-line
phone system, transcription of reports and preparation of cases to be sent
to the Prosecuting Attorney, maintenance of databases in Excel and Access
of Division statistics and monthly/quarterly/annual reports. Only
secretarial/clerical support for 33 Narcotics Detectives.
Allen County Youth Services Center Fort Wayne,
Indiana
Secretary to the Director August 1999 to November 2000
Duties included being the Division Dispatcher and answering multi-line
phone system, preparation of letters and memos to staff and to financial
supporters of the Center, accounts receivable, accounts payable, and
payroll.
United State Postal Service Remote Encoding Center Fort Wayne,
Indiana
Data Entry May 1995 to March 1999
Duties were to enter special codes into the computer system for unreadable
or specially coded U.S. mail.
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