RODERICK ROBERSON

**** ******** ** 706-***-****

Waynesboro, GA 30830 abi84t@r.postjobfree.com

PROFESSIONAL PROFILE

Knowledgeable in the latest vehicle mechanics. Ability to use both high

precision and low precision instruments to get accurate diagnostics and

measurements for determining auto malfunctions. Basic knowledge of a

variety of mobile equipment and its components, systems, and parts,

disassembly procedures, serviceability of worn or broken parts, and

standardized installation techniques. Highly productive in performing

routine individual tasks such as disassembly, repair, replacement,

modification, and reassembly. Technical resource for customers and

favorable in working independently or in small teams in a field service

environment

EXPERIENCE

LEAD MECHANIC TECHNICIAN

Well known auto leader in county servicing over__ vehicles and diesel

trucks per year.

RobCo Trucking Company -Waynesboro, GA

February 2004-Present

Perform preventive and predictive maintenance and repairs to mobile and

stationery equipment such as diesel engines, gasoline engines, and four-

wheel drive equipment

. Perform repairs on mechanical malfunctions identifying causes and

implementing corrective actions

. Overhaul engine, transmission and equipment

. Analyze diagnostic readings

. Review and follow manuals and reference materials

. Operate impact guns, air ratchets, wrenches, sockets, etc.

. Train employees on general maintenance tasks. Work in teams on

larger diesel projects such as engine disassembly and reassembly.

. Follow up on employees' performance

. Interface with retail auto stores for quantities and price of

vehicle parts

. Estimate cost of labor and repair to be performed

. Lift/carry or push/pull objects weighing between 50 lbs. and 100

lbs

. Print receipts for customers

CUSTOMER SERVICE PROFESSIONAL

Growing national company in service industry providing support to

electronics, telecommunications, and entertainment with 60,000+ associates

Serve as a highly trained and knowledge base for wireless activation,

diagnostic, and billing inquires for client.

Sitel Corp-Augusta, GA February 2003-

February 2004

. Acing Tier 2 for overflow calls

. Assisted colleagues with quality assurance and key performance

indicators

. Entered customer activations and orders

. Worked with other departments to resolve customer issues

. Provided support to customers regarding handset and network

. Troubleshot different equipments such as handsets and accessories

. Handled 50 to 100 calls per day

. Awarded Certificate of Appreciation- July 2004 & July 2005

EDUCATION

ASSOCIATE OF APPLIED TECHNOLOGY, September 2000-

present

MECHANICAL ENGINEERING

Augusta Technical Institute-Augusta, GA

Referenced Available Upon Request

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