David M. Converse

PO Box ****

Battle Creek, MI *9016

abi84i@r.postjobfree.com

269-***-****

Work Experience

Lumigraphics Owner, Photographer - Own, run, and manage sole-proprietor

Kalamazoo, MI (2003-) photography business. Perform sales, marketing, production,

planning, purchasing, accounting, and distribution of retail

products. Use and maintain production camera and printing

systems. Travel in the Midwest shooting new photographs.

Kendall College Computer Support Engineer - Helpdesk and computer support

Grand Rapids, MI for higher-education setting. Manage computer networks and

(2008) systems. Troubleshoot and repair computers. Install and

configure computers and software. Advise faculty, staff, and

students on technical issues.

AMS/TSD Mac Support Engineer - Perform contract computer support,

Grand Rapids, MI helpdesk and consulting. Maintain computer networks and

(2007) systems. Troubleshoot and repair computers. Work

independently at customer sites ranging from home to

corporate. Certified as Apple Portable and Desktop

Technician and Help Desk Specialist.

Apple Computer Mac Genius - Represented Apple with front-line technical and

Grand Rapids, MI customer support in a retail store. Repaired Macintosh

(2005-06) computers, consulted with customers and store staff on

repairs and technical issues, maintained repair records,

sold Apple and third-party products and services.

Ultra Forms Plus Production Artist/Typesetter/System Administrator - Laid out

Kalamazoo, MI business forms and checks. Edited and output customer files

(2002-03) and artwork. Rebuilt and maintained Macintosh prepress

network. Installed and configured Mac OS X file server.

Improved workflow, production standards, backup, training

and archiving. Made negatives and plates for production

offset printing. Authored new company website.

Calhoun Area Tech Technology Paraprofessional (CATC) - Taught QuarkXPress,

Center / Kellogg Photoshop, PageMaker, Freehand, Word, and iMovie to high

Community College school students. Assisted instructor with writing and

Battle Creek, MI presenting lessons and assignments. Supervised teenagers in

(2001-02) classroom, lab, and field trips. Participated in

parent-teacher conferences. Served on CATC Technology

Committee. Rebuilt and administered Macintosh lab.

Adjunct Instructor (KCC) - Taught Macromedia Freehand for

college Graphics program. Developed lessons, assignments,

quizzes and tests. Wrote handouts, created sample designs

and templates, and conducted demonstrations and lectures.

Graded and critiqued student work.

Pacific Coast Feather Macintosh System Administrator - Managed 300+ desktops at

corporate office and thirteen manufacturing plants.

Seattle, WA Maintained AppleShare file servers and printers. Wrote

(1999-2001) scripts to automate system maintenance and monitoring.

Recommended hardware and software for purchase. Resolved

platform compatibility issues. Conducted end-user training.

Virtual Spin Web Designer, Support Technician - Designed customer

Bellevue, WA (1998-99) e-commerce websites. Created web art, banners, and logos.

Scanned, converted, and edited customer-supplied artwork.

Used network and server management software to administer

web services on Windows Server platform.

Eng. Corp. of America Word Support Engineer - Answered customer questions and

troubleshot problems via telephone and email. Researched,

(onsite at Microsoft) tested, and documented bugs, workarounds, and customer

Bellevue, WA (1998) requests. Wrote and debugged custom macros and scripts.

Mentored junior engineers. Wrote and edited training

materials.

Puget Sound Naval Journeyman Electrician, Engineering Technician - Installed,

Shipyard tested, and operated electrical equipment shipboard and

Bremerton, WA ashore. Worked to precise direction in critical military

(1987-97) applications. Prepared technical documentation. Held

security clearance.

United States Navy Aviation Electronics Technician - Maintained military

(1981-86) aircraft electronics, including safety-of-flight items.

Calibrated and repaired electronic test gear. Held security

clearance.

Education

Western Michigan Computer Information Systems major, currently with Senior

University standing.

Kalamazoo, MI

(2003-04)

Olympic College Mathematics and Computer Information Systems majors,

Bremerton, WA transferred to WMU

(1988-97)

IBEW Apprenticeship Qualified for Associate of Technical Arts in Electrical

Bremerton, WA Trade from Olympic College

(1987-91)

United States Navy Basic Electronics, Avionics Technician "A", Advanced

(1981-86) Avionics "B", VAST Operator, Circuit Board Repair,

Instrument Calibration

Harper Creek High College Preparatory, graduated with honors

School

Battle Creek, MI

(1977-81)

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