Kathleen A. McGill

• *** Harvest Cir • Bluffton, SC 29910 • 860-***-**** • abi843@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Combination of expertise in office and financial functions (A/P, A/R, Collections); liaising;

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efficiencies implementation; project management; and customer service

Compassionate, with outstanding verbal and written communication skills

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Top-notch high-energy self-starter; very goal-oriented; team builder

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B.A. and extensive training in seminars for working professionals

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Outstanding productivity both as a team player and a manager

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RELEVANT ACCOMPLISHMENTS

2010 – NHC Healthcare, Bluffton, SC

2010 Office Manager

Process/pay Accounts Payable vouchers; manage personnel files including new hire paperwork

and benefits; process payroll; manage resident financial files, including statements.

2008 – Starbucks, Bluffton, SC

2010 Barista (Part Time)

Prepare coffee beverages, cashier, and provide customer service

2006 RTI Connecticut, Windsor, CT

-2008 Senior Accountant

Processed Accounts Payable invoices; created Accounts Receivable invoices while meeting

SOX requirements; performed Collections duties; Ad hoc reporting using Relativity

• Reduced collections delinquency rate from 15% to 5% within 3 weeks. Succeeded in

collecting on several 180+ days past due invoices that were previously considered

“uncollectable”.

• Brought efficiencies to AP and month-end processing; reduced monthly accruals by one-

third; enhanced and documented procedures.

• Learned Steel Classic software and assisted with upgrade/conversion to Steel Plus.

Documented all A/R and A/P functions; created User Manuals for each.

2004 – Forgey & Hurrell, Los Angeles, CA

2005 Accounts Payable

Processed Accounts Payable invoices using QuickBooks; Accounts Receivables tracking

2003 – Home Instead Senior Care, Torrance, CA

2004 Recruiter

Recruited and oriented new caregivers; encouraged, conducted and tracked additional training

courses; assisted with payroll entry; maintained supplies; answered phones, caregiver.

2001- Randy Furhman’s Creative Concept, Hollywood, CA

2003 Special Events Assistant (part-time)

Assisted with various aspects of special events including planning, preparation, setup,

execution, and teardown.

1999 ALLTEL at HONDA, Torrance, CA

-2001 Project Manager, Programming Supervisor

Managed six programmer/analysts in support of operational aspects of Honda’s legacy

loans and collections systems, with responsibility for full life cycle management of loans

conversion and balloon-end-of-term projects.

• Received commendation from client for seamless conversion of 100,000 motorcycle loans

to new branch; led 10-person cross-divisional team through full SDLC

• Guided successful turn-around of client relationship by opening lines of communication,

providing daily updates, and following-up to ensure clients’ needs were met

• Increased service request completion rate by 50%; increased overall team effectiveness

1995- IMPERIAL BANK, Redondo Beach, CA

1999 Senior Systems Analyst, Liaison

Managed vendor enhancements process for commercial loans system, general ledger, and

proprietary cash management systems.

• Repaired relationship between IS/IT and cash management user community

• Assisted with consolidation of newly acquired banks; documenting and streamlining various

IT processes

1994- OC TEACHERS FEDERAL CREDIT UNION, Tustin, CA

1995 Manager, Programming Department

• Successfully established new department and managing four staff

• Responsible for managing vendor enhancement process

1990- GLENDALE FEDERAL BANK, Burbank, CA

1994 Application Specialist, Liaison

Primary point-of-contact with management for assistance in problem scoping and strategy

development for the resolution of operational issues. Supervised five direct reports.

• Assisted senior management with decision making by liaising with and then

supervising five direct reports responsible for providing accurate, often sensitive ad hoc

reporting from various systems in a timely manner.

• Supported various departments (esp. Marketing) by successfully managing the

development, implementation, maintenance and reporting of a relationship management

system.

SOFTWARE & APPLICATIONS

Applications: MS Office (Word, Excel) QuickBooks, MS Project, TimeSlips, Act,

Metavante Loans and General Ledger, SHAW, Steel Plus

Programming: COBOL II, CICS, IMS, DB2, SQL, Ramis, NOMAD2, Relativity

EDUCATION

Central Connecticut State University, New Britain, CT B.S. in Business Administration

Manchester Community College, Manchester, CT A.S. in Data Processing

University of California, Los Angeles, LA, CA 21 credits towards certification in

Non-profit and Fundraising

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