Customer Service Manager
Resume:
Kathy A. VanArsdall
P.O. Box *** . Monticello, Kentucky 42633
Mobile 606-***-**** . E-mail ***************@*******.***
Visionary, goal-oriented, and strategically minded professional with
outstanding qualifications. Proven profiency in enforcing efficiency and
productivity through leadership. Capable through evaluation and
implementation of process improvements.
Core Competencies
Impeccable Member/Customer Service Skills
Member/Customer Service Training
Effective Products
Staff Training/Management
Staff Performance Evaluation
Loan Processing
Account Set-up
Cash Handling
Inventory Control
Policy Adherence
Career Experience
May 2005 - February 2010
Partners 1st Federal Credit Union
Monticello, Kentucky
Branch Sales Manager
. Train staff to provide exemplary member service and develop a sales
nature, increasing products per household
. Set up new member share accounts, share draft accounts, direct
deposit/net pay, payroll deductions/splits, share certificates
. Set up and review loan applications
. Process credit bureau reports
. Determine loan approval for members via debt ratio, employment history,
payment history
. Process liens on titles
. Calculate insurance premiums, file insurance, assist with claims
. Replenish change fund, process cash and check transactions, balance
daily
. Maintain good rapport with members, company officials, staff and
community
. Work with select employer groups and prospects through recruitment
via phone, email, visits
. Provide FICO credit score training to members via one-on-one and/or
group settings
Dec 2004 - May 2005
Southern & Eastern Kentucky Tourism Development Association (SEKTDA)
Somerset, Kentucky
Executive Assistant
. Maintain regional database in Access
. Process A/P vouchers with GL coding
. Maintain inventory supplies and equipment
. Manage all aspects of monthly SEKTDA board meetings (e.g. contact
board members, reserve meeting room, coordinate meeting, prepare
agenda, take minutes)
. Assist with media publications and mass mailings
. Creative writing and proofreading
. Perform any and all duties requested to support executive director
Jun 2004 - Dec 2004
E & E Shoe Brokerage
Monticello, Kentucky
Sales Manager
. Develop sales strategies to target new wholesale customers (e.g.
Prepare newsletter and develop website, both for boundless viewing
of shoe inventory)
. Contact customer base via telephone, fax and email for prospective
sales
. Assist office manager with accounts receivable transactions
Feb 2001 - August 2004 (continued to work part-time for 3 months after
departure at Senior Attorney's request)
Andrews & Shevlin, Lexington, Kentucky
Billing Manager
. Manage two billing programs: Timeslips-Transcribe dictation,
generate invoices to be sent to clients, and maintain payment
records; New Invoice(Internet based billing program)- Input flat fee
billing of foreclosure/bankruptcy clients
. Report to senior partner daily issues of client requests, comments,
questions
. Prepare weekly and monthly reports for senior partner and office
manager tracking hourly time spent on each project by respective
attorney
. Operate advance funds checking account for all foreclosure cases
Education
1995 Wayne County High School Monticello, Kentucky
-General Studies
Somerset Community College Somerset, Kentucky
-Accumulated 45 Credit Hours
Computer Skills
Windows 98, 2000, XP; Internet Explorer; Microsoft Office (Word, Excel,
Publisher, Power Point); Financial Services Platform; Billing Programs of
Timeslips & New Invoice
Civic Organizations
Notary Public
Currently serving on Board of Directors for:
*KY-ASAP (Kentucky Agency for Substance Abuse Policy)
Awards
Monticello-Wayne County Chamber of Commerce Business Woman of the Year
Partners 1st Federal Credit Union Leadership Award & Achievement Award
References
Sandra Stucky
Vice President - Partners 1st Federal Credit Union
1330 Directors Row
Fort Wayne, Indiana 46808
Gary Upchurch
Administrator - Wayne County Board of Education, Ret.
1 Runway Blvd.
Somerset, Kentucky 42501
David Andrews
Andrews Law Offices, PLLC
1315 Winchester Road, Ste 345
P.O. Box 55567
Lexington, Kentucky 40555
Kelly Johns
Human Resources - Partners 1st Federal Credit Union
1330 Directors Row
Fort Wayne, Indiana 46808
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