Customer Service Data Entry

JORI A. SALAMONE

**** ********** ***

Rockford, IL 61103 abi82n@r.postjobfree.com Cell:

815-***-****

SUMMARY

Flexible, reliable and adaptable customer service professional with a solid

understanding of business operations and various corporate environments.

Excellent interpersonal and written communication skills with the ability

to relate effectively to individuals at all levels within the organization.

Accurately perform challenging tasks with precision and attention to

detail. Excel at organizing and setting up new procedures, trouble shooting

and taking adverse situation and making them positive. Other strengths

include:

Proven Written/Verbal Communication Organizational skills

Skills

Problem Solving Policy Development & Implementation

Training Data Entry/Various computer skills

Strong customer service skills Employee Scheduling

PROFESSIONAL EXPERIENCE

home care for elderly

2009-Present

Care Giver

. Transporting clients to various appointments and errands.

. Light housekeeping.

. Bill pay and checkbook balancing.

. Meal preparation.

. Assist with activities of daily living (ADL)

North Main Tavern Inc., Rockford, IL

1996 - 2009

Manager

. Prepare weekly schedule insuring proper coverage.

. Responsible for ordering supplies.

. Proficient in effectively organizing, handling, and monitoring a wide

variety of tasks.

. Improved policies and procedures expediting processes.

. Interviewed and screened applicants for open positions to maintain proper

coverage.

SWEDISH AMERICAN DOMESTICARE, Rockford, IL

2001 -2004

Certified Nurses Assistant

. Transporting clients to various appointments and errands.

. Light housekeeping.

. Bill pay and checkbook balancing.

. Meal preparation.

JORI A. SALAMONE Page Two

BANK ONE, Rockford, IL 1994 - 1997

Call Center Representative

. Promptly and efficiently answered calls.

. Resolved customer issues in a timely manner.

. Cross sold other bank products continuously reaching goals.

. Answered multi-lined switched board for over 400 employees.

. Exceptional rapport with customers.

TCF, ROCKFORD, IL 1986 - 1991

Head Teller

Responsible for the security of bank assets, including balancing of cash

drawer, ATM transactions, American Express Traveler's Checks and Money

Orders.

. Solved issues in a timely and professional manner before they escalated.

. Prepared monthly balance reports.

. Teller scheduling

. Teller training

. Balancing of main vault

. Proof /Data Entry

Certifications

Certified Nursing Assistant (2003)

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