Customer Service High School
Resume:
Jonathan Settle
Robeline, LA ****9
*************@*******.***
Home 318-***-**** Cell 318-***-****
WORK EXPERIENCE
Methods, INC, Natchitoches, Louisiana, Technology Company
2009 to present
Position: Computer Technician
Responsible for support to 6000+ computers and 500+ employees
Duties:
. PC Troubleshooting
. PC Installations
. PC Clean/Repair
. Room Wiring
. Netgear Switch Installation
. Netgear Switch Troubleshooting
. Help Desk Support/Remote Support
. Onsite Repair/Support
. Router Installation/Support
. New Software Installation/Configuring
. Consulting Clients' Technology Needs
. Server Repair/Installation
. Video Conferencing
. Audio System installations
. Active Directory management
. Printer Installation/Repair
. Meet With Vendors To Discuss Needs
. MAC Server installation
. Projector installation/troubleshooting
Peoples State Bank, Natchitoches, Louisiana, IT Department
2008 to 2009
Position: Network Security Administrator
Duties:
. Help Desk Support
. Troubleshooting
. Firewall Management
. In-house employee website administration
. Customer Account Security
. Workstation Auditing at all Peoples State Bank Branches
. Computer Hardware Testing
. New Computer Workstation Implementation
. Network Installations
. Video Conferencing Implementation
. GoToMyPc Administrator
. Assists Network Administrator in daily activities
. Printer implementation
. Review Jack Henry reports
. Assist in Software update Implementation
. Assist In Email Marketing and Survey System
. Baton Rouge and FDIC Auditor Preparation
. Online Banking Administrators' Backup
. Update ATMs
. Meet with various vendors to discuss needs
Pleasure Pools, Natchitoches, Louisiana,
2006 to 2008
Position: Assistant Manager
Duties:
. Customer Service in person and phone daily
. Interacted with other businesses in person and phone daily
. Conducted Sales of Pools and Pool Supplies
. Enter Sales Data Into Computer
. Ordered Pool Supplies for Store
. Stock Store
. Accounts Receivable and Payable
. Reconcile Bank Statements
. Use QuickBooks
. Responsible for opening and closing store
. Created and still maintain company web site
www.pleasurepoolsandspas.net
EDUCATION
Bossier Parish Community College, Bossier City, Louisiana
2010 to present
Currently obtaining an Associate of Applied Science in Information Network
Security Administration via online classes.
Bossier Parish Community College, Bossier City, Louisiana
2006 to 2008
Associate of Applied Science Degree in Computer Information Systems and a
concentration in Management Information Systems.
Additional Education
Bossier Parish Community College, Bossier City Louisiana
Fall 2008 to Summer 2009
Classes in Networking and Web Design. 21 hours
Bossier Parish Community College, Bossier City Louisiana
August 2009 to September 2009
Continuing Education Classes
Introduction to PC Security- 24 hours, 2.4 CEUS
Introduction to PC Troubleshooting- 24 hours, 2.4 CEUS
Louisiana Bankers Association, Baton Rouge Louisiana
August 2009
Emerging Technologies & Emerging Risks- 6 hours
CERTIFICATIONS
Network+ (currently obtaining)
A+ (currently obtaining)
Microsoft Office Specialist Certification
HONORS AND AWARDS
Bossier Parish Community College
.Cumulative Grade Point Average: 3.90/4.0 index
.Chancellor's List fall 2006, spring 2007, fall 2007, and spring 2008
.Dean's list fall 2008
.Member of the PTK Honor Society
St. Mary's High School
. Graduated with Honors.
. GPA 3.8
. Beta Club
Other awards
. National Honor Roll
. National Leadership and Service Award
. Who's Who
. Who's Who Multi Year Nominee Certificate of Merit
. USAA All- American Scholar at Large
. USAA National Honor Roll
. National Society of High School Scholars
. USAA United States National Award Winner
. Masonic Honesty and Integrity Award
. Runner- Up in the 2006 Louisiana Young Hero
REFERENCES
Chris Rondeau
Bossier Parish Community College
6220 East Texas Street
Bossier City, La 71111
Keith Birdwell
1106 Hwy 1221
Marthaville, La 71450
Helen White
Calvin Louisiana
Phillip Pitts
Former Employer
Jonathan Dale Settle
Secondary Schools:
Saint Mary's High School Graduated May 2006
Current Academic Program:
Business and Computer Science
Associate of Applied Science
Major: Network Administration
Degrees Awarded:
Associate of Applied Science May 8, 2008
Business and Computer Science
Major: Computer Information Systems, with
concentration in Management Information
Systems
Cum GPA: 3.905
Fall 2006
Admitted Program:
BPCC @ NSU
Associate of Applied Science
Major: Computer Information Systems
CIS 105 N02 COMPUTER CONCEPTS A 3.00 12.00
CJUS101 91 INTRO TO C J A 3.00 12.00
ENGL101 N01 COMP & RHET I B 3.00 9.00
MATH102 N01 COLLEGE ALGEBRA B 3.00 9.00
SPCH110 N03 PRINCIPLES OF SPEECH A 3.00 12.00
Chancellor's List
AHRS EHRS QHRS QPTS GPA
Current 15.00 15.00 15.00 54.00 3.600
Cumulative 15.00 15.00 15.00 54.00 3.600
-
Spring 2007
Transferred To:
Business and Computer Science
Associate of Applied Science
Major: Computer Information Systems
BLGY113 01 CONSUMER NUTRITION A 3.00 12.00
CWD 111 91 INTERNET TECHNOLOGY I A 3.00 12.00
ENGL102 15 COMP & RHET II A 3.00 12.00
MIS 120 01 SURVEY OF E-COMMERCE A 3.00 12.00
RLGN202 01 NEW TEST SUR II A 3.00 12.00
Chancellor's List
AHRS EHRS QHRS QPTS GPA
Current 15.00 15.00 15.00 60.00 4.000
Cumulative 30.00 30.00 30.00 114.00 3.800
Summer 2007
CIS 115 91 SOFTWARE APPLICATIONS A 3.00 12.00
AHRS EHRS QHRS QPTS GPA
Current 3.00 3.00 3.00 12.00 4.000
Cumulative 33.00 33.00 33.00 126.00 3.818
Fall 2007
ACCT205 05 INTRO FIN ACCT A 3.00 12.00
CIS 102 01 PROBLEM SOLVING AND PROG TECH
A 3.00 12.00
CIS 114 91 MICROSOFT WINDOWS A 3.00 12.00
CIS 209 01 ADVANCED MS ACCESS A 3.00 12.00
MIS 105 01 INTRODUCTION TO MIS A 3.00 12.00
Chancellor's List
AHRS EHRS QHRS QPTS GPA
Current 15.00 15.00 15.00 60.00 4.000
Cumulative 48.00 48.00 48.00 186.00 3.875
Spring 2008
BADM220 01 BUSINESS COMM A 3.00 12.00
CIS 227 01 COMPUTER SYSTEM DESIGN A 3.00 12.00
CWD 130 01 WEBSITE DESIGN I A 3.00 12.00
MIS 205 91 CASE STUDIES IN MIS A 3.00 12.00
PSYC201 91 INTRO TO PSYCHOLOGY A 3.00 12.00
Chancellor's List
AHRS EHRS QHRS QPTS GPA
Current 15.00 15.00 15.00 60.00 4.000
Cumulative 63.00 63.00 63.00 246.00 3.905
Requirements completed for Associate of Applied
Science
Fall 2008
Program Changed To:
Major: Network Administration
CWD 150 91 WEB SCRIPTING I A 3.00 12.00
CWD 170 51 DATABASE INTERACTIONS I A 3.00 12.00
CWD 240 91 WEB GRAPHICS I A 3.00 12.00
CWD 280 01 INFORMATION ASSURANCE A 3.00 12.00
PHSC105 91 ELEMENTAL PHYSICS W (3.00)
Dean's List
AHRS EHRS QHRS QPTS GPA
Current 15.00 12.00 12.00 48.00 4.000
Cumulative 78.00 75.00 75.00 294.00 3.920
Spring 2009
CIT 101 51 NETWORK ESSENTIALS A 3.00 12.00
CWD 155 91 WEB SCRIPTING II A 3.00 12.00
AHRS EHRS QHRS QPTS GPA
Current 6.00 6.00 6.00 24.00 4.000
Cumulative 84.00 81.00 81.00 318.00 3.926
Summer 2009
CIT 220 91 MANAGING FIREWALLS A 3.00 12.00
Continuning Education Classes
IETGH10107 Intro to PC Troubleshooting 0.00 *
IETGH10707 INTRO TO PC SECURITY 0.00 *
AHRS EHRS QHRS QPTS GPA
Current 3.00 3.00 3.00 12.00 4.000
Cumulative 87.00 84.00 84.00 330.00 3.929
END OF Undergraduate Academic Record
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