Customer Service Sales

Frances K. Allen

Phone: 410-***-****

**** **** ***** *****

Email: abi81b@r.postjobfree.com

Odenton, MD 21113

Qualifications

I am a loyal and dedicated individual who has a great deal of ambition. Although I have

extensive experience in the retail industry, I love to learn, and am always up to a

challenge. I work well in a team setting, while also work very efficiently on my own. I am

seeking a position where I can give my best to an employer.

_________________________________________________________________________

Experience

La-Z-Boy Furniture Galleries - Odenton,

MD, Jul 1998 - Jan 2010

Reliable Stores Inc – Columbia, MD, Jul

1989 - Jul 1998

Merchandiser/Buyer

• Updated the company owned computer system to allow visibility of new products

at POS including stock pricing, options table, one time add ons, seat factors, unit

control, stock add ons, package codes, vendor margin and line up tables

• Managed $35+ million in inventory in four regional distribution centers from the

midwest to the east coast

• Maintained quarterly inventory targets for upholstery and casegoods as well as

reduced the clearance inventory to below 10% companywide

• Increased distribution center turns from 4 to 7.5 in 24 months

• Participated in development of line-up selection using market trend analysis

information with additional focus on timing the purchase of new product to be

flowed when the discontinued was depleted from distribution centers based on rate

of sale

• Updated the company owned computer system to allow visibility of new products

at POS

• Analyzed merchandise performance within product category to monitor statistical

objectives, adapt as needed and increase sales volume

• Maximized sales and profitability of retail operations through execution of

company programs with a focus on financial and inventory performance

• Built strong vendor relations to establish a solid business plan including detailed

promotional programs

• Monitored fabric protection programs to insure company standard on penetration

and bottom line profits

• Identified growth opportunities and risk in the assortment, developed contingency

plans

• Participated in enhancement testing, UAT (User Acceptance Testing) and new

Frances K. Allen Page 2

dealer rollout in RMS

• Participate in the selection of advertised merchandise and entered the

promotional details in the computer system

Store Manger

• Managed total store level operations, including recruiting, staff hiring, training,

evaluation and work schedules

• Assisted inventory team in identifying merchandise and researching shrink to

identify opportunities for process improvement

• Managed commission sales staff and merchandised retail floor display to

maximize sales and profits

• Provided excellent customer service to new and existing customers, quickly

resolving issues and questions as they arose

• Cross-trained personnel on additional skills, saving labor costs, improving

productivity and boosting employee job satisfaction

Education

• General Studies

Odessa College, Odessa, TX

Computer Skills

Microsoft - Word, Excel, Power Point

Adobe Acrobat

RMS (Retail Management System)

DS (Demand Solutions)

Contact this candidate