Customer Service Management

Heather Davis

*** ******** **. ( Vidalia, GA ****4 ( 912-***-**** (

*******.*******@*****.***

Specialties and Professional Summary

I am a talented, goal-oriented Professional with a proven record of

accomplishment in profitability, improving productivity, and customer

value; planning and leading comprehensive strategies in support of business

goals and objectives. I understand the benefits that technology can offer

and focus on changing the corporate culture to one that embraces, and is

rewarded for, knowledge and technology sharing. My leadership skills are

solid; adept at communicating with management, vendors/customers, and

internal departments to coordinate overall goals. Efficiency and

organization are my strongest traits which allow me to thrive in multi-

tasking environments.

Professional Experience

Office Manager/Network-IT Administrator, November, 2007 - Present

VIDALIA VALLEY - Lyons, GA

Develop Policies & Accounts Payable/Receivable Inventory Management

Procedures Manuals Web Development &

Meeting & Event Planning Bookkeeping & Payroll Management

Report & Document Employee Health Benefits Expense Reduction

Preparation Records Management/Human Freelance Graphic Design

Spreadsheet & Database Resources

Creation IT Support Marketing Materials

Organize Facility Tours

Membership Director 1998 - 2001

Alumna, Leadership Toombs Montgomery Class of 2000-2001

TOOMBS MONTGOMERY CHAMBER OF COMMERCE - Vidalia, Georgia

I developed and managed a wide range of marketing tools, including

promotional materials, direct-mail pieces, and Web site content. Defined

and evaluated product marketing collateral, programs, and analyses.

Tracked, projected, and reported both advertising and circulation-based

marketing programs and reported to the members as well as the Board of

Directors. Maintained communication with management and the Board of

Directors to ensure marketing activities aligned with business goals.

Provided leadership and direction to marketing associates to guide the

creation of marketing materials and ensure congruence with objectives.

Selected Contributions:

V Successfully maintained and increased membership base by over 60%

designing and implementing strategic customer-retention projects.

Water Billing Clerk, 1998 - 1999

Assistant Building Inspector/Assistant to City Clerk. 1999 - 2000

Systems Administrator/Department Head, Water Department, 2000 - 2001

CITY OF VIDALIA - Vidalia, Georgia

I worked within a team environment to carry out a full range of municipal

functions. Customer service representative, Secretary of the Planning and

Zoning Committee, Assisted City Clerk with management of various municipal

tax accounts, CDBG and SPLOST accounts. I Assisted the Senior Building

Inspector with issuing building permits, inspecting commercial and

residential construction sites, submitting alcoholic beverage and liquor

applications to the City Council for approval, aided with annual review of

such licenses and commercial construction sites as necessary. As a

department head of the Water Department, I was responsible for 4-5

employees within the water billing department. Performed daily uploads and

downloads of the account information from handheld meter reading devices

into a database that calculated and exported into a billing software,

responsible for purchase of all meters and necessary instruments and tools,

vehicle maintenance of up to 5 vehicles in the City fleet and performed

EFT/ACH functions for the billing department. As Systems Administrator, I

maintained all computer systems and equipment of 4 city departments; 2 of

which were small peer to peer networks. I aided in the conversion of two

department token ring networks in 1999 to the MS Server based networks

during and after Y2K.

Education & Credentials

Associates of Business Administration, 1997 ( Brewton-Parker College -

Mount Vernon, GA

Leadership Graduate, Toombs-Montgomery Chamber of Commerce, 2000-2001 (

Vidalia, GA

Diploma, Computer Electronics Repair, 2005 ( Southeastern Technical

College - Vidalia, GA

Diploma, Network Administration/Server 2000, 2005 ( STC - Vidalia, GA

Certificate, Intro to QuickBooks 2010, 2009 ( STC/Continuing Ed. - Vidalia,

GA

Certificate, SBDC/Maximum Impact Series on Socialnomics, 2010 (

STC/Continuing Ed. - Vidalia, GA

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