Customer Service Administrative Assistant

Location:

Posted:

October 16, 2010

Darlene Robinson

Indianapolis, Indiana 46234 abi7zf@r.postjobfree.com

PATIENT FINANCIAL COUNSELOR

Experienced medical biller and counselor with experience in a hospital setting. Ability to

effectively communicate with the public and other healthcare professionals. Adaptable, tactful,

and able to work well under pressure. Professional appearance and a positive attitude. Loyal and

dedicated worker with a strong work ethic.

KEY QUALIFICATIONS

• •

Insurance Knowledge Professional Phone Etiquette

• •

Third Party Payers Service Oriented

• •

Proven Ability to multi-task Strong Computer Skills

• •

Medical Terminology Communications, Oral & Written

EXPERIENCE

Clarian Health, Indianapolis, Indiana

CUSTOMER SERVICE REP 08/2009 - 12/2009

• Reviewed patient accounts for full insurance coverage

• Accurately billed EMC, paper, secondary and rebilling

• Followed up on delinquent third party and self-pay accounts

• Responded promptly to third party and patient inquiries

• Recommended accounts for bad debt write-off or collection

The Hartford Insurance, Indianapolis, Indiana

PROPERTY CLAIMS ADJUSTER 10/2005 - 02/2009

• Investigated, evaluated and settled claims, applying technical knowledge

• Provided prompt contact; explained policy coverage and liability issues

• Adjusted reserves or provided recommendations consistent with corporate policy

• Presented cases for discussion at claim committee meetings

St. Vincent Health and Hospitals, Indianapolis, Indiana

SR. ADMINISTRATIVE ASSISTANT 12/2000 – 09/2005

• Spoke compassionately with patients about end of life programs

• Coordinated nursing visits and processed patients for pre-admission

• Marketed information about the program to the public

• Contacted doctors, discharge planners and insurance companies regarding patient care

and coverage

EDUCATION: Indiana Institute of Technology – Indianapolis, IN

Bachelor of Science – Business Administration