Customer Service Representative

Teresa A. Osborne

*********@**********.***

*** ******** **.

Nicholasville, Ky. 40356

(C) 859-***-****

Education:

Post-Baccalaureate Certificate Program, Dec. 2011

Sullivan University, Lexington, Ky.

• Paralegal Studies

Bachelor of Arts in Business Administration, May 29, 1988

Transylvania University, Lexington, Ky

• Hospitality Management Emphasis

Experience:

Athlete

Transylvania University women's basketball team 1984-1988

• Learned the value of teamwork and communication

• Developed leadership skills

Work History:

CSR/Mail room clerk/switchboard operator

CBRE @ Lexmark, Lexington, Ky. March 2009-current

• Provide customer service assistant on the phone and in person to Lexmark

employees regarding mail room services

• Receive, sort, and deliver mail from the USPS, UPS, DHL, and FedEx

• Use Hasler postage meter to put proper postage on outgoing mail

• Answer multi-line phone system to direct calls to appropriate personnel

• Answer Maintenance Information Center phone and enter data in Insight

software to create job orders

Dispatcher/Load Planner

National Distributors, Inc., Richmond, Ky August 2004-November 2008

• Managed the day to day activities of 30-40 drivers and loads using TMW software

and a multi-lined phone system

• Negotiated rates with customers and brokers

• Learned to work under pressure in a fast paced environment

• Learned to deal with a variety of personalities and stressful situations

• Learned to multitask constantly changing priorities

• Developed the ability to troubleshoot and anticipate problems

Customer Service Representative/Administration Assistant

• Provided outstanding customer service in a professional and courteous manner

• Provided research and shipment tracking

• Verified rates and orders

• Entered rates and data in computer system using IES Access (AS/400 platform)

software

• Answered a multi line phone system and directed calls to appropriate personnel

• Calculated time cards

• Provided Human Resource assistance

• Trained new employees

Production Employee

Osram Sylvania, Versailles, Ky August 1991-March 2004

• Performed various production jobs of varying degrees of responsibility during

employment

• Provided quality inspections with gauges, micrometers, measurements and

entered data in Infinity system

• Learned to work hard to meet production expectations

Server/Shift Leader

TW Lee's Restaurant, Lexington, Ky September 1990-August 1991

• Provided outstanding customer service

• Supervised other servers on shift

Bartender

Harley Hotel, Lexington, Ky November 1989-March 1991

• Provided outstanding customer service

• Operated cash register: handled cash and credit transactions

Banquet Server

Hyatt Hotel, Lexington, Ky March 1989-January 1990

Shift Manager

Frisch's Restaurant, Lexington, Ky, November 1988-March 1989

Banquet Server/Bartender/Purchasing Clerk

Hilton Suites of Lexington Green, Lexington, Ky, September 1987-November 1988

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