Customer Service Manager
Resume:
David R. Ball Objective
**** ********** ** ******* * challenging and rewarding job with the
opportunity for advancement and growth, that further
Gulf Breeze, Fl advances my personal resume in the customer service,
32563 administrative and call center fields; by utilizing my
407-***-**** organizational, self-motivated, professional, fast-paced,
balldavid10@yahoo. and strong work ethic know-how and skills.
com
Employment History
Dispatch Operator
November 2005 to present SentryNet, Pensacola, Fl
Daily interactions with alarm customers and alarm dealers
around the country answering questions and providing
information as requested
Senior shift operator
Government secret security clearance
Security Industry Association certified
Monitor national government, residential, and commercial
accounts
Fire, Police and Medical (EMD) emergency dispatch
experience
Telemarketer
August 2005 to November 2005 PCF, Pensacola, Fl
National phone sales
Maintain records of contacts, accounts
Explain products and prices, and answer questions from
customers
Driver
October 2004 to August 2005 Best Cleaners, Orlando, Fl
Customer Service
Dropping off dry cleaning
Education
August 2001 to August 2003 University of West Florida,
Pensacola, Fl
Bachelors degree in History
May 1999 to August 2001 Valencia Community College,
Orlando, Fl
Associates of Arts degree
August 1995 to June 1999 Bishop Moore Catholic High,
Orlando, Fl
High school diploma
Other Experience
Four plus years experience in customer service and call
center, performing as senior operator providing direction,
expertise and leadership. Expert in call stacking,
multi-screen account dispatching, video monitoring, typing,
and multi-talsking. Extensive experience in various
administrative and phone actions including but not limited
to; manual system operations, documenting detailed incident
reports and updates, analyzing the proper response agency
required, and prioritizing incoming emergencies or calls
and determining appropriate response level. Highly
organized and motivated.
David R. Ball References
2709 Summertree Ln
Gulf Breeze, Fl
32563
balldavid10@yahoo.c
om
Mark McCall
Professional reference
SentryNet Central Station, Pensacola
Former manager
Ronel Patel
Professional reference
Skip Trace Specialist
Former manger
Gary Shif
Professional reference
Best Cleaners, Orlando
Owner, Best Cleaners
Bob Gunning
Personal reference
Retired Colonel, US Army
Fred Castro
Personal reference
Orlando Police Officer
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