Customer Service Manager

SUMMARY OF QUALIFICATIONS

. Superior computer skills that often exceed employer expectations

. Highly inquisitive and resourceful with creativity in problem-solving

. Task-driven, organized, and detail-oriented

. Quick and eager to learn

. Outstanding verbal and written communication skills

. Pleasant telephone manner and experience with customer service

SKILLS AND ABILITIES

. Typing speed of 70 WPM or better - numeric 10-key by touch speed

10,000 kph or better

. Excellent mathematical skills and experience with spreadsheet

balancing and cash handling

. Over ten years' experience with Microsoft Office

. Able to work alone without supervision or to oversee the work and

professional development of others

. Proficient in Internet navigation and e-mail with some HTML

programming skills

. Skilled in Adobe Photoshop, digital photo editing, and printed media

creation

. Capable of adhering to deadlines and able to multi-task

RELEVANT WORK EXPERIENCE

Case Manager

Ridgeview - Oak Ridge, TN

June 1010 - present

. Utilized superior time management and organizational skills to ensure

delivery of case management services to caseload of at-risk youth and

their families

. Created documentation of services provided in accordance with

corporate and insurance guidelines

Primary Counselor

DRD Knoxville Medical Clinic - Knoxville, TN

June 2009 - June 2010

. Completed detailed documentation of client sessions and treatment

planning

. Performed duties related to intake and admissions

Family Counselor / Transitional Living Specialist

Youth Villages - Knoxville, TN

May 2008 - June 2009

. Utilized program-specific software in completion of treatment

documentation in clinical setting

. Coordinated treatment planning with mental health, educational, and

state agencies

Billing Administrator

Mallory Valley Utility District - Brentwood, TN

January 2004 - February 2005 (left position due to relocation)

. Generating and detailed follow-up of monthly billing of approximately

4000 utility customers

. Handling customers' questions and concerns in person and on the

telephone

. Accounts receivable duties including processing of customer payments

. Coordination of data relating to meter reading and maintenance

requests

. Training of administrative and temporary office personnel

Accomplishments: Revamped several outdated record-keeping methods, thus

saving my employer time and money. Implemented new practices regarding

inefficient billing procedures, thereby increasing accuracy in billing and

a higher rate of customer satisfaction. Received a grade of "Outstanding"

during annual job performance review.

Data Assistant

Mid-Cumberland Head Start - Murfreesboro, TN

March 2003 - September 2003 (temporary position)

. Aiding in creating and maintaining confidential databases

. Curriculum creation and training for data entry staff

. Coordinating receipt and treatment of data from childcare facilities

in six counties

Accomplishments: Single-handedly created complex Excel spreadsheets which

offered the organization the ability to keep more accurate records of

children's shot records, facility enrollment information, etc.

EDUCATION

University of Tennessee at Knoxville

. BA Psychology, minor in Women's Studies

. Honors Program - GPA 3.9

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