Project Manager Quality Assurance

Christine Zimmerman

**** ***** *****: 615-***-****

Circle E-mail:

Lebanon, TN **************@*****.***

37087

Professional Profile

Corporate level senior project manager with over ten years technical and

training experience within the restaurant service industry. Organized and

detail-oriented, with a consistent track record of developing and

delivering projects under pressure and within tight deadlines. Areas of

demonstrated skills include:

MS Office suite Computer-based training

Adobe Captivate development

Adobe Photoshop Project management

Remedy (help desk software) Classroom training

Education

Graduated July 8, 1993 from Brannell Institute (CCA Accredited) with

a diploma in Computer Accounting

Experience

Cracker Barrel Old Country Stores, Inc.

Lebanon, TN

Established in 1969, Cracker Barrel is a family-style restaurant and

retail business with over 500 locations in 43 states and employs over

70,000 people.

Senior Project Manager - eLearning/PAR 2004 - Present

. Works extensively with other departments' subject matter experts and

Kaplan Eduneering to create custom forms, surveys and courses

. Collaborated with the Department of Justice to write Title II course

work for management and employees

. Created interactive elements of courses using Captivate. These

interactions were used to train and test field employees

. Responsible for tracking work orders and invoices with a budget in

excess of $300,000.00 annually

. Develop course work that raises both professional and soft skill

levels of 70,000 field employees (management and hourly)

. Created evaluations and rater's guides that affect 70,000 hourly

employees.

. As an instructional designer, collaborated from conception to release

date with, subject matter experts and graphic artists to develop

online courses for hourly employees and managers

. Responsible for computer assisted distance training of Employee

Training Coordinators

. Facilitate computer assisted instruction for Employee Training

Coordinators in a classroom environment at home office

. Managed company-wide course update conference call schedule

. Worked with bilingual department to organize and facilitate the

translation of all English exams to Spanish for online implementation

Home Office Computer Support Analyst 1997 - 2004

. Member of a four member team who provided technical support to over

800 home office employees

. Provided technical support via phone as well as personalized, onsite

service

. Responsible for inventorying hardware and software

. Ensured software licensing and compliance was current and accurate

Administrative Assistant, Product Development 1993 - 1997

. Provided administrative support to the vice-president of the

department as well as the managers of the Product Development and

Quality Assurance departments

. Responsible for all written seasonal promotional materials,

promotional timelines, and organized delivery of promotional materials

to all units within the company

. Read and responded to all written correspondence

. Handled all phone calls routed to the department

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