Customer Service Representative
Resume:
William Ballesil
Reno, Nevada, 89503
*********@*****.***
Objective
To secure a position in healthcare and customer service in an organization
that can further develop my skills.
Education
University of Nevada, Reno
Bachelor of Science
Speech Pathology
May 2008, GPA: 3.00
Experience
Mental Health Technician April 26 2009- Present
West Hills Hospital
Reno, Nevada
- Treating and serving children, adolescents, and adults who are
seeking treatment for behavioral health issues, including:
depression, suicidal tendencies, anxiety disorders, schizophrenia,
and bipolar disorder.
- Providing customer service to patients and guests.
- Providing documentation about patients in medical records.
- Taking patient's vital signs (blood pressure, temperature, pulse).
- Monitoring patients while they sleep.
- Assisting patients in recreational activities.
- Facilitating group activities.
- Maintaining a clean and safe environment.
Patient Escort March 03 2008-May 26 2008
Renown Regional Medical Center
Reno, Nevada
- Transporting patients throughout the hospital to the destination
they are scheduled; and if need be driving them to another
facility.
- Assisted guests with directions of the hospital.
- Provide customer service whenever needed.
Community Trainer June 09, 2007-November 14,2007
Jackie Cares, LLC
Reno, Nevada
- Implementing teaching techniques to child with autism. Directed
child in basic living skills and social skills focusing on areas of
math, writing, counting, and recognition.
- Driving child to an appointment or a scheduled field trip.
Assisted Living Counselor January 3, 2007 -May 5, 2007
Trinity Services
Reno, Nevada
- Directed and coordinated individuals with developmental
disabilities living in their homes. Duties included meal
preparation, cleaning, laundry, assisting with basic hygiene,
driving to different location for activities and recreation.
Cart Attendant August 26, 2002-February 14, 2003
Sam's Club
Reno, Nevada
- Gathering carts from the parking lots.
- Assisting customers to their vehicle.
- Maintaining the cleanliness of the parking area.
Customer Service Representative/Attendant March 3, 2000-May 3,
2001
Century Theatres Parklane
- Cashiering for the snack bar.
- Providing customer service.
- Cleaning theater.
- Training new hires.
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