Customer Service Manager

Alyson Evans

***********@****.***

** ***** ****** ( Tonawanda NY, 14150 ( 716-***-****

OBJECTIVE Marketing graduate seeking a challenging entry-level

marketing position that allows me to contribute my experience

and skills in communication and sales.

EDUCATION University at BUffalo, THE STATE UNIVERSITY OF NEW YORK

Bachelor of Science in Business Administration May 2009

Marketing Concentration

GPA: 3.5/4.0

ERIE COMMUNITY COLLEGE

Associate of Arts, Liberal Arts, May 2006

EXPERIENCE WNY Orthopedic and Spine Therapy, Buffalo, NY

Medical Transcriptionist, 05/09-present

. Continuously acquiring knowledge of medical terminology and

pharmaceuticals with good understanding of clinical

procedures to ensure accurate transcription of documents

. Displays efficiency with ability to type 60 words per

minute with a high degree of accuracy in transcribing

reports for 3 physicians totaling in over 400 patients

weekly

. Illustrated ability to work and communicate in a positive

and cooperative manner with coworkers, healthcare

personnel, and patients while providing information and

services for clarification and resolution of problems

Affinity Property Management, Buffalo, NY

Leasing Consultant, 06/08-09/08

. Worked in a team environment with six others while

processing applications to fill 400 available student

housing units

. Implemented excellent customer service and interpersonal

skills while working with applicants and showing apartments

to secure a signed lease agreement

Towpath Caf , Tonawanda, NY

Manager: 04/06-02/08

. Demonstrated management skills during three meal periods

with up to sixty patrons and fifteen associates while

resolving problems, ensuring efficient service and quality

customer service, increasing profits yearly while serving

as the restaurants representative to the public

. Acted as banquet manager, utilized organizational skills

while scheduling, setting up, and working up to ten

banquets monthly

. Leadership skills through the supervision and training of

as many as fifteen employees

. Illustrated creativity skills in development of menu and

daily/weekly specials and in advertisement of restaurant

and bar in order to increase sales

. Succeeded in making a small business successful by

increasing profit

Server: 06/02-02/08

. Interacted consistently and effectively with customers

while making sales and continuously improving communication

skills

. Illustrated ability to multitask and prioritize in fast

paced environment to ensure quality service to customers

COMPUTER MICROSOFT WORD, POWERPOINT, ACCESS, EXCEL, MEDENT, OLYMPUS DSS

SKILLS TRANSCRIPTION/DICTATION MODULE

VOLUNTEER VOLUNTEER SERVICES FOR MULTIPLE CHARITY BANQUETS.

ACTIVITIES

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