Customer Service Insurance

Stefanie C West

**** ***** ** *****

Rome, NY

Home: 315-***-****

Cell: 315-***-****

Summary of Experience:

Accounts Receivable, Accounts Payable, Billing, Bookkeeping, Data Entry,

Customer Service, Applied Science, Insurance, Word Processing, Scheduling,

Multi-Line Phone, Adobe Photoshop, Microsoft Excel, Microsoft Word,

Microsoft Access, Novell, Graphic Arts, Lotus Notes, Web Page Design,

Imaging, Quicken, Inventory, Cashier, Ordering, Management, Sales, and

Supervisor. Digitizing government library books

Work History:

Alion Science and Technology Rome, NY Data Specialist, 10/2008 to CURRENT

Pull documents from the library. Scan documents to be digitized, Enter

information into the IAC Information Support System (ISS). Check IACISS for

duplicate documents. Process conferences. Quality control the R1 data

specialist. Complete a spreadsheet with 150 documents. Check website to

make sure data matches the IACISS. Obtain and attach citations from

Government websites. Research any conflict in distribution and limitation

on documents. Reshelf documents to library, Bind documents after

digitizing. Maintain database for accuracy of all scanned documents,

government website and Information Analysis Center (IAC).

Marshall & Sterling Utica, NY Underwriting Assistant, 10/2006 to 04/2008

Answer Phones, Excess and Surplus Lines Insurance, Commercial Auto, GL, WC,

UMB, Property New Business. Workers Compensation, NY State Disability.

Bonds. Certificate of Insurance, Renewals, Claims. Create binders for

clients. Create cover pages for the binders. Assist clients with all

aspects of their insurance policies. Assist with billing issues, issue ID

cards, binders and new policies. Assist broker with leads on clients. Sit

with clients and explain what their policy consist of. Take claim

information from clients for Property and Casualty, Workers Compensation.

Utica National Insurance Group New Hartford, NY Senior Customer Service

Rep/Agent for Employees, 01/2000 to 04/2006

Process Endorsements, Renewals, Reinstatements, Cancellations. Quality

Control, Proof of Insurance Letters, Agent for Company Employees, New

Business Policies, One to One contact with Insured's, Design Training

Material, Travelled to Agents office, provide training for Agents. Develop

and provide training material for agents, Develop forms for co-workers.

Internal/External calls.

The Hartford New Hartford, NY Customer Service Rep, 01/1998 to 01/2000

Process Endorsements, Renewals, Reinstatements, Cancellations, Quality

Control, Proof of Insurance Letters, Retain current policies for company,

Internal/External calls. Billing inquiries.

MetLife Insurance New Hartford, NY Dental Claims Reviewer, 01/1997 to

01/1998

Process and Resolve Dental Claims, Reconcile, Investigate, Analysis and

Correspondence, Investigate and respond to written complaints, from

customers and providers, Provide Technical claims expertise, Provide back-

up support MetLife call center

St Elizabeth Medical Center Utica NY Pharmacy technician, 01/1996 to

01/1997

Accurately Process and prepare prescriptions, Distribute Medications,

Provide feedback, Data Entry, Replace Inventory, Prepare and Assist

Pharmacist

Fays Drugs New Hartford, NY Cashier/Clerical/Service Clerk/Pharmacy Tech,

10/1986 to 01/1996

Perform Cashier duties, Answer phone calls, and handle customer inquiries,

Replenish and order stock, Process Dailey cash out and deposits, Deliver

deposits to bank along with Manager, Process 1 hour film developing, Assist

Pharmacist in preparing customer prescriptions, Complete clerical duties,

Assist Manager.

Security Clearance(s)

Active (L) Secret, DOD - 2009

Formal Education Mohawk Valley Community College, Accounting, 72 college

credits

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