Customer Service Manager
Resume:
JEFI LYNNE DOMAN
Ottawa, KS 66067
Cell: 805-***-****
abi7uj@r.postjobfree.com
OBJECTIVE
To secure a position with a professional and progressive organization that will utilize my skills and education, and to allow
for progression based on merit
EDUCATION
Bachelor of Science in Health Care Services, University of Phoenix, June 2006
WORK HISTORY
COMMUNITY MEMORIAL HOSPITAL, Ventura CA
July 2002 – March 2009 Administrative Assistant for Case Management, Social Services, Palliative Care, and Spiritual
Care Depts.
Assisted Case Managers and Social Workers with discharge planning resources for patients, such as: In Home Support
Services, transportation, P/T, O/T, Medi-Cal application assistance, food resources, civic or consumer organizations, family
law, housing, financial and insurance resources, and support groups. Maintained and processed all Medi-Cal billing,
including appeals and insurance write-offs. Designed and implemented a system to decrease Medi-Cal debt ratio from 65%
to 10% over a period of two years. Provided secretarial support for four departments including correspondence, meeting
minutes, spreadsheets, presentations, machine maintenance and ordering supplies. Identified and resolved problems by
referring to policies, procedures, standards, and JCAHO requirements. Made suggestions to improve procedures.
Processed work, prioritized, organized and planned to meet objectives.
COCA-COLA ENTERPRISES, INC., Ventura, CA
(Job 1 of 2) July 1998-November 1999 Lead Clerk
Processed weekly payroll and attendance reports for 250 employees at the branch office level. Cross-trained to fill in for
Office Manager, Cashier and Tel-Sel Positions. HR duties, switchboard and customer service.
(Job 2 of 2)November 1999-November 2001 Senior Tel-Sel Operator
Multi-faceted position in such areas as sales, customer services, data entry, record maintenance and equipment control.
Consistently received incentives for increased sales on a monthly basis.
ACTION PERSONNEL, Camarillo
Temp-to-hire interim Office Manager Position at Coca-Cola. November 1997-June 1998.
Supervision of Lead Clerk, Cashier, and Senior Telephone Sales Operator. Human Resource duties, heavy phones and
document flow.
FAISST ENTERPRISES, INC., Napa, California
November 1993- August 1997 Office Manager
Front Office Manager providing service for exclusive clientele. Customer service, data entry, accounts
receivable/collections, interviewing/training of personnel, and schedule coordination.
TRANSAMERICA INSURANCE COMPANY, INC., Canoga Park, CA
(Job 1 of 2) February 1990 – August 1991 Underwriting Support Specialist II
(Job 2 of 2) August 1991 – November 1993 Promoted to Underwriting Support Specialist III
Supervised and managed 20+ temporary employees to assist in the handling of the run-off business. Processing of 63,000
insurance bonds; renewals/cancellations. Responsible for daily execution of bonds, endorsements and maintenance of
Reinsurance records. Measured exposure, analyzed risk, price, quote, set coverage, etc. Performed basic market-facing
underwriting functions in a field office setting, working within defined authority levels. Serviced the needs of the customer
and supported others who maintained relationships with customers in given territories or regions. Responded to inquiries
quickly and completely, providing appropriate/accurate status updates. Recognized opportunities and responded
appropriately. Determined appropriate course of action.
AMWEST SURETY INSURANCE COMPANY (CORPORATE OFFICE), Woodland Hills, CA
(Job 1 of 2) March 1989 – July 1989 Secretary
Developed judgment to accept, reject or modify new and renewal business with guidance and direction as needed from
experienced underwriters or team leader, to ensure a profitable book of business. Priced business according to company
underwriting and pricing guidelines and ensures standards for timeliness were met. Marketed Company products to achieve
company growth and profitability targets. Developed on-going relationships with internal and external customers and
monitored profitability and quality of submissions, and keep up-to-date with underwriting and/or product changes.
Reviewed and became familiar with: Policy coverages, Agency relationships, Underwriting and team guidelines, processes,
and procedures, and Company business strategy. Work with a Underwriting Manager, Underwriting staff, and in-house
educational providers to enhance knowledge and experience in: Underwriting Techniques and Decision Making Methods,
Problem Solving Methods, Sales and Negotiating Skills.
(Job 2 of 2) July 1989 - February 1990 Collateral Supervisor
Responsible for tracking, inventorying and original collateral documents (Original Note, ILOC’s, Deeds of Trust, property
titles, etc.). in a proprietary system. Analyzed operating practices, recordkeeping systems, forms control, office layout, and
budgetary requirements; implementing changes.
AMWEST SURETY INSURANCE COMPANY, Las Vegas, NV
November 1988 – March 1989 Administrative Assistant
Performed and oversaw all key servicing aspects of account, including billing, endorsements, certificates, premium
collections, schedules, follow-up. Pre-screened new business and assisted Underwriters with making professional
submissions to markets. Analyzed data from insurance / surety providers. Obtained bond approvals. Communicated
underwriting deficiencies to customers. Met with accounts to develop relationships as required. Ultimately responsible for
client accounts.
GOLDEN EAGLE INSURANCE, INC., San Diego, CA
April 1988 – October 1988 Bond Clerk
Gained an understanding of how financial conditions, character, experience and other factors can influence ultimate credit
decisions and how to communicate. Developed analytical expertise necessary to assess financial solvency of credit risks.
Cultivated on-going relationships with internal and external customers, monitored profitability and quality of submissions,
and keep up-to-date with underwriting and/or product changes. Gained experience with various internal systems to assist
in analytical functions. Attended meetings with Underwriters and/or contractors in support of business need as directed.
Gained experience and solid understanding of internal structure and business units, such as Home Office Underwriting and
Claims. Performed special projects to build understanding of the surety business and support the business needs of the
respective territory/market upon request. Marketed the Company products to achieve company growth and profitability
targets.
SKILLS/QUALIFICATIONS
Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing
Information, Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication
REFERENCES
Bonnie Subira, Director, Case Management & Social Services, CMH, Ventura, CA Years known: 8
Contact Info: 805-***-****
Anne Saint, Coca-Cola Enterprises, Inc., Ventura, CA Years known: 12
Contact Info: 805-***-****
Jennifer Tavizon, Secretary, Faisst Enterprises, Inc., Napa, CA
Years known: 19 Contact Info: 707-***-****
Sharlene Franco, Underwriter, Amwest Surety Insurance Company, Las Vegas, NV and Woodland Hills, CA
Years known: 23 Contact Info: 702-***-****
Terri Gage, Underwriting Supervisor, Golden Eagle Insurance Company, San Diego, CA Years known: 1
Contact Info: 619-***-****
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