Administrative Assistant Customer Service

LYNDA S. DAVIS

**** ********** *****

Rapid City, South Dakota 57701

Home/Cell Phone: 907-***-****

EXPERIENCE SUMMARY:

Working as an innovative administrative assistant for 12 years and have

experience in team building and leadership, organizing conferences and

ceremonies. Strong interpersonal and organizational skills, with a keen

ability to multitask a variety of challenges and responsibilities.

Independent work and self-starter, ability to recognize details, tactful

and discreet, fast learner always looking to grow.

EXPERIENCE:

October 2007 to July 2010

Wal-Mart

16 hours per week

Sales Associate/Customer Service

Eagle River, Alaska

Austin Zigma, Store Manager

Primary responsibility is customer service, cashier and stocking shelves.

APRIL 2007 to August 2010

40 hours per week

Administrative Assistant, YB-0318-01

Elmendorf AFB, Alaska

Col Eric Overturf/Col Hubie Hegtvedt, Commander 477 Fighter Group/302

Fighter Squadron

Primary office assistant performing various administrative and clerical

duties in support of the Commander's office. Maintains the Commander and

Deputy Commander's calendars ensuring no schedule conflicts, also schedules

flying time. Go-to person--positive attitude and energy key to successful

accomplishment of activation ceremony in Oct 2007. Prepares TDY orders, to

include car, flight and room reservations for Fighter Group/Squadron Staff.

Prepares documents required for PCS orders. Maintains Leave/TDY schedule

for commanders staff. Go-to-person--positive attitude and energy, key to

successful accomplishment of many programs. Primary timekeeper. Program

monitor for government purchase program, government travel card, resource

advisor, orders clerk, travel voucher monitor, Request personnel actions.

Maintain all files within the Fighter Squadron. Assist pilots with

entering flying and academic hours. Ability to set up conferences, change

of commands, activation/retirement ceremony.

FEBRUARY 2007 to APRIL 2007

40 hours per week

Human Resources Technician, GS-0318-05

Fort Richardson, Alaska

Richard Caswell, Casualty Assistance Office

Work as a representative for the Alaska Casualty Assistance Center.

Administrating and providing multiple, specific services to survivors of

all active Army personnel assigned to duty in Alaska and all retired Army

personnel residing in Alaska. Provide personal, continuing guidance to the

Casualty Assistance Officer for the purpose of maintaining contact with and

providing all possible assistance to survivors of deceased/missing military

personnel. Determines eligibility and support required for burial honors,

deals directly with funeral homes, family members and military units that

have been tasked to support burial honors mission. Required to deal

directly with the survivor or the Casualty Assistance Officer in order to

explain a variety of closely related benefits to include burial

arrangements, funeral arrangements, military honors, burial flag for next-

of-kin and secondary-next-of-kin.

OCTOBER 2006 to JANUARY 2007

40 hours per week

Program Support Assistant, GS-0303-06

Fort Richardson National Cemetery

Virginia M. Walker, Cemetery Director

Assistant to the Cemetery Director. Receive and process requests for

veteran and dependent burials. Responsible for determining eligibility for

burial, scheduling burials and committal services. Respond to various

general and specific cemetery information inquiries, answering substantive

questions regarding interpretation of procedures and regulations governing

the operation of national cemeteries. Receives and dispatches office

visitors, telephone calls and fax transmissions. Perform clerical duties

in support of general office administration. Type a variety of report and

documents, including burial registry, grave locator and all records

assigned with the burial. Officiate at committal services and ensure

protocol and cemetery operating procedures/policies are followed.

JUNE 2005 to OCTOBER 2006

40 hours per week

Office Automation, GS-0326-06

HQ USAFE/A7CP, Unit 3050 Box 10, APO AE 09094

Colonel David L. Reynolds, Chief, Programs Branch

Primary office assistant performing various administrative and clerical

duties in support of the Programs Branch. Update powerpoint slides and

tasker program using excel and various other programs. Ensure taskers are

on time and in correct format before going to the Brigadier General.

Maintain snack bar and all fund raisers. Orchestrated '05 USAFE Base Civil

Engineer Conference--drove plans/admin. Spearheaded conference banquet for

200+ award winners/conf attendees. Go-to person--positive attitude and

energy key to successful accomplishment of 200+ formal taskers per month.

Astute--reorganized correspondence routing/capitalized on net-centric

options--task completion rate up 10%.

Unflappable--optimized O-6's schedule during fast/furious 2-weeks of GAO

and

Congressional tasks. Ramrod for office clean-up--plans Friday clean-up

with follow-up morale event.

SEPTEMBER2004 to JUNE 2005

40 hours per week

Administrative Assistant, GS-303-06

Defense Commissary Agency, Sembach Commissary, Unit 4215 APO AE 09136

Martha Bell, Store Director, GS-12, 496-7240

Primary office assistant performing various administrative and clerical

duties in support of the commissary. Manage suspense and task log ensuring

no suspense is missed on a routine basis. Act upon routine requests for

incoming and outgoing correspondence assuring outgoing correspondence meets

compliance with appropriate guidance, quality check for correct grammar,

usage, and spelling before leaving the commissary. In addition, I review

the electronic email traffic for the store director ensuring questions are

answered. Maintain personnel records. Receive telephone calls and refer to

appropriate office or individual. Use

a variety of office automation software to accomplish the mission. Process

personnel issues, such as requests for personnel actions, fill/recruit

actions, awards, separations, etc.

DECEMBER 2002 to SEPTEMBER 2004

40 hours per week

Administrative Assistant, GS-0318-06

USAF Europe, HQ USAFE/SVF Unit 3050 Box 160 APO AE 09136-0160

Jo Anne Ness, GS-14, 496-6566

Primary office assistant performing various administrative and clerical

duties in support of the Resources Division. Manage suspense and task log

ensuring no suspense is missed on a routine basis. Act upon routine

requests for incoming and outgoing correspondence

assuring outgoing correspondence meets compliance with appropriate

guidance, quality check for correct grammar, usage, and spelling before

leaving the division. In addition, I reviewed all the electronic email

traffic for the division ensuring questions are answered. I maintained

supervisor's calendar avoiding schedule conflicts, arrange meetings within

the division and outside offices. Complete every detail for official travel

from plane reservations to filing of travel vouchers. Receive telephone

calls and refer to appropriate the office or individual. Use a variety of

office automation software to accomplish the mission.

JANUARY 2002 to NOVEMBER 2002

40 hours per week

Administrative Support

Department of Defense Dependent Schools (DoDDS), Sembach AB, Germany 09136

Danny Robinson, GS-12, 496-7040

School registrar, registering and scheduling students, student report

cards, withdraw slips.

JULY 2000 to JANUARY 2002

40 hours per week

Administrative Assistant GS-0326-05

Dept of the Air Force, 96 MSS/DPMR, 310 W. Van Matre Ave, Eglin AFB, FL

32542

CMSgt Dina Moriarty DSN 884-2820/1989

Filing, typing, filling out TDY orders for the reservists in the IMA

(Individual Mobilization Augumentee) Program. Work with PC III and Sperry,

Microsoft Excel and Access. Use of spreadsheets. Receive phone calls and

schedule appointments for both the BIMAA and the Reserve Advisor.

OCTOBER 1999 to JULY 2000

Secretary Automation GS-0318-05

40 hours per week

Dept of the Air Force, 19 Special Operations Squadron, 589 Independence Rd,

Hurlburt Field, FL 32544 Colonel Michael Keltz

Typing, editing, proofreading and filing of memos, documents, EPR's OPR's,

awards and decorations. Use of Microsoft Access and Microsoft Excel.

Received telephone calls and scheduled appointments for the commander.

FORMAL EDUCATION:

H.S. Diploma, General Studies, DuPont High School, Belle, WV June 1983

Associates Degree, Paralegal, University of Charleston, Charleston, WV May

1992

Bachelor's Degree, Criminal Justice, Troy State University, Fort Walton

Beach, Fl June 1997

Masters Degree Counseling and Psychology, Troy State University, Fort

Walton Beach, Fl October 2002

OTHER INFORMATION:

Typing Proficiency of 50WPM

Highest civilian term position held: GS-07

Graduate School USDA - Self Paced Training - Certificate EEO Counseling,

Graduate School USDA - Self Paced Training - Certificate Processing

Personnel Actions

Graduate School USDA - Self Paced Training - Certificate Basic Personnel

Actions

2007 Federal Employee of the Year - Alaska

Civilian of the Quarter, 4th Quarter 2005, 2nd Quarter 2010, 3rd Quarter

2010

Certificate of Appreciation Oct 05, Nov 05, Jul 05, Sep 05, Jan 06

Letter of Appreciation Oct 05, Jan 2006

On the Spot Award - March 2005

On the Spot Award - April 2005

Civilian of the Year CY03

Civilian of the Quarter, 4th Quarter CY00, Civilian of the Year CY00

Civilian of the Quarter, 1st Quarter CY00, Civilian of the 2nd Quarter CY00

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