Customer Service Manager

Lisa L. Taylor

**** ***** **

Kansas City, MO ***27

816-***-**** or 816-***-****

abi7t7@r.postjobfree.com

OBJECTIVE: Seeking a challenging career with a progressive organization which will

utilize my skills, abilities and education in management, product management and operations

WORK EXPERIENCE:

UMB BANK 1997 – Present Closing Account Specialist

• Charge off accounts daily. Monitor customers’ account for overdrafts

• Contact branch manager and PBRs for decision making

• Send information to collections agency for recovery

• Receiving payments daily, balance the loss accounts

• Work with legal department and many courts on bankruptcy

• Fraud verifications

• Liaison between business partners, legal counsel, and collection agency

• Work directly with attorneys and court associates on bankruptcy cases

• Monitor the paid accounts for Fraud

• Double check on new/old accounts for correct accounts numbers

• Work with fraud clerk to detect any illegal activity for customers

• Verify Mutual Funds account daily

• Debits and Credits of customer’s account daily making decision to pay or return the item

• Assist on general ledgers for balancing

• Retail Lock Box – process bill payments

NCAA 1996 – 1997 Customer Service

• Assist the sale of booklets for renewal of schools

• Tracking orders, customer relations

GUARANTEE FOODS (part-time) 1996 – 1997 Customer Service/Phone

• Customer service via phone – renew accounts, follow up on delivery

UNITOG 1996 – 1996 Temporary agency

• Processor invoices

GENERAL ELECTRIC 1994 – 1996 Phone Rep/Customer Service

• Customer service via phone

• Receive incoming calls on appliance and electronic complaints

• Renewal of customers contracts

School: Presently attending National American University for Bachelor in Business Management

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