Customer Service Manager
Resume:
Tammy L. Swearingen
Kettering, Ohio 45420
abi7sy@r.postjobfree.com
CAREER HIGHLIGHTS
I was Manager of the District for four years. Implemented a
training module for the company that allowed an alternative option
for when the current system was down.
PROFESSIONAL EXPERIENCE
1993 to Footstar Corp - Sears Holding Corp - Beavercreek, Ohio
Present Department Lead
> Responsible for all layout changes - seasonal, weekly and
vendor.
> Processed incoming freight along with updating price changes.
> Interacted and assisted with all departments throughout the
company.
> Responsible for all hiring, training, scheduling and store
operations.
> Confirmed and processed weekly payroll.
> Achieved an increase in employee retention and development
through implementation of innovative training strategy.
> Interpreted policy and procedure guidelines to employees and
ensured employees adhered to them via follow-up training
sessions.
> Reviewed and administered performance appraisals and evaluations
using corporate guidelines.
> Maintained effective relationships between supervisors and
employees with an "Open Door Policy".
> Developed current employees by outlining thorough progress,
training, and timeline goals.
> Rapidly resolved conduct, disciplinary, and corrective matters
resulting in a more cohesive work environment.
> Increased customer service focus and relationship between sales
associate and customer.
> Ensured a positive customer service environment.
EDUCATION
Sinclair Community College - Dayton, Ohio
Associates of Applied Science in Business Management
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