Customer Service Manager

Mary Beth Shoemaker

**** ****** ***** ***** ****, OH 43123

614-***-**** (home) 614-***-**** (cell)

********************@*******.***

Objective To obtain an administrative and customer service position

with upward movement within a fast paced company.

Skills Excellent Organizational Telephone Answering, 12-Line System

Skills Team Player

Strong Customer Natural Leadership Abilities

Relations Skills Think outside of the box

Computer Proficiency

Data Entry

Computer:

Microsoft Office including Outlook, Hotel and Homeowner

databases, Quick Books

Experience Customer Service Representative 7/2010-

Medco Health Solutions, Dublin, OH Current

As a customer service representative, I assist

members with all functions of their prescription

benefit services including accounts receivable,

order status, and claim inquiries.

Experience Community Administrator/Manager 2006-2009

Mid-Atlantic Management, Newtown Square, PA

As the administrator for 5 managers (20

communities) I preformed all administrative

functions including but not limited to accounts

payable, work orders, account correspondence,

homeowner communications via phone and email.

Promoted to community manager with in one year

where I managed the physical and financial

elements of several homeowner and condominium

associations. My responsibilities included

contract development and the creation and

maintenance of a multi-line budget.

Accomplishments:

Assisted in the set up and development of the

homeowner call center including the training

manual.

Developed new systems to better assist the board

members and homeowners, including contracts,

newsletters, pool tags.

Accredited as Certified Manager of Community

Associations.

Various Customer Service Positions: 2000-2006

Linvilla Orchards, Media, PA- Seasonal Cashier

Homestead Suites, Horsham, PA- Guest Services

Agent

Red Roof Inn, Columbus, OH- Guest Services Agent

Hilton Garden Inn, Grove City, OH- Guest

Services Manager

Hampton Inn, Grove City, OH- Guest Services

Agent

Education Diploma 2001

Franklin Heights HS, Columbus, OH

(marketing and college prep)

References Furnished on request.

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