Customer Service Manager

Resume of Eric V. Young

P.O. Box ****, Knoxville, Tennessee 37901 Tel: 865-***-**** Email:

abi7rn@r.postjobfree.com

Education and Military

**** ******** ****** **** ******, Linden Alabama; License - Class B

Commercial; Certificate - Diesel Mechanic

7/1988 - 7/1992 Special U.S. Military Skills Honorable Discharge: E-4 US

Army

7/1988 - 7/1992 Special U.S. Military Tours Camp Kasey Korea; Fort Drum,

NY, Deployed Operation Desert Storm

7/1988 - 7/1992 Special U.S. Military Awards Army Service Ribbon;

National Defense Service Metal; Army Good Conduct Metal;

Marksman Badge; Overseas Service Ribbon; Kuwait Liberation Metal;

Southwest Asia Service Metal W/2 Bronze Stars

Work Tools Experience and Areas of Special Skills

Power Drill, Cordless Drill, Weed eater, Hedge Trimmer, Leaf Blower;

Pressure Washer, lawn mowers, Boom truck, Forklift, Power Floor Jack, Air

Compressor, Framing Square, Level, Screw Driver, Hand Saw, Hammer, Tape

Measure Warehouse - Product Supervision: Delivery Driver, Shipping and

Receiving, Picker/Packer, Stock Inventory, Automotive Maintenance,

Janitorial: Floor Technician, New Construction Cleaning

Physical Attributes in Construction

Flexible and highly energetic: Competent to repetitively stoop, reach,

lift, bend, walk, stand and work within a dusty environment with inclement

weather. Knowledgeable of safety procedures and protective gear.

Places of Employment

October 2007 - September 2009, Driver Yard Dog, SLG Systems, Tuscaloosa,

AL; Trucking

April 2007 - August 2007, Delivery Driver, City Lumber Company, Huntsville,

AL; Building and Lumber

February 2004 - April 2005, Crew Worker, City of Tuscaloosa, Water

Distribution, Tuscaloosa, AL; Water Distribution Services

August 2002 - October 2003, Route Driver / Counter Salesman, Advance Auto

Parts, Northport, AL; Automotive Supply

March 2001 - May 2002, Distribution Technician, DCH Health Systems,

Tuscaloosa, AL; Hospital Life Services

October 1996 - August 2000, Veterans Administration, Food Service Worker,

Tuscaloosa, AL; Mental Hospital

1993 thru 1996, Contractor, for various temporary employment agencies,

Akron OH, Greensboro, AL; Employment Agencies

Work Experience and Specifications of Employment

* Assigned company identification papers - designated work area

* Capable of operating forklift and Moffett trucks

* Collected signatures for sales of building materials and returns

* Delivered building materials by truck to residential and commercial

customers

* Dependable employee with strong communication skills - team worker

* Followed DOT regulations and procedures within the job specifications as

required

* Fueled trucks for the following next shifts

* Input and processed pertinent information

* Instructed drivers on special instructions

* Made independent decisions - public relations - customer service

* Maintained confidential information thru the processing of data reporting

* Maintained confidential information thru the processing of requisitions

* Maintained personal timesheet

* Maintained supervision of products and prioritized from independent work

position

* Performed work priorities to meet deadlines - multitask and met deadlines

* Phone communications internal / external approx 50 + calls daily

* Processed information and data within a fast paced work environment

* Removed full trucking trailers and replaced empty trucking trailers on

dock doors

* Reported customer discrepancies - inquiries to manager

* Retrieved deliveries by truck for returned building materials

* Staged outbound trailers for drivers and used effective phone

communications

* Work effectively within the responsibilities of customer services

* Worked overtime to assist company demand and worked under close to

limited supervision

References Available Upon Requests

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