Customer Service Manager
Resume:
*** ***** ******* ***, *** Vegas, NV 89145
abi7rj@r.postjobfree.com
Skills
. 5 + Years HR Experience
. Benefit Administration
. COBRA/HIPAA/FMLA/ADA
. Payroll, Proprietary Systems & ADP
. Performance Evaluation & Review
. Job Profiles and Compensation
. Unemployment & EEOC Claims
. Recruitment and Hiring Process
. Development of Safety & Training Programs
. Workers Compensation
. Event Planning/Scheduling
. Business Writing
. 10+ Years Administrative Experience
. Strong Problem Solving Skills
. MS Word/Excel/Outlook/MS Access
. AP/AR & Job Costing
Experience
Accountants International 01/2010 to Current
Las Vegas, Nevada
Allegiant Air Temporary Assignment
. Administration, scheduling and updating of Computer Based Training
Programs
. Updated, created and corrected employee training database records
. Assigned, created and updated training profiles
. Created training guides for users and managers
. Created various training reports for managers and departments
American Shooters Temporary Assignment
. Normalized all employee files & HR procedures
. Verified employees have current training and skills required for their
position
. Ensured completion of required background checks
. Followed through with the completion and results reporting of OSHA
required medical testing
Custom Building Products 12/2007 to 4/2009
Las Vegas, Nevada
HR Manager (Started as a temporary 11/05/2007)
. Created training programs that focused on Lean and Six Sigma
principles fostering employee growth and development, as well as
meeting OSHA standards
. Compiled and evaluated training & disciplinary records as well as
benchmarks for skills and performance, used in ninety day, annual and
other required reviews
. Salary, performance based incentives recognition, employee relations,
progressive discipline management and benefit administration
. Payroll, benefit, employee data, leaves of absence, FMLA and
timekeeping keeping functions using the ADP Payforce platform
. Recruitment, candidate evaluation, employment verification and new
employee orientation
. Developed a database that provided managers with snapshots of their
employees attendance, disciplinary record, training, recognition and
other elements needed by the management team
. Adhered to budget and submitted expense reports
. Managed leaves of absences including FMLA
. Successfully responded to EEOC claims with desirable outcomes for the
company
. Kept accurate employee documentation allowing for favorable
determinations in unemployment appeals
. Responsible for the safety program including meeting OSHA standards
and OSHA 300 logs
. Managed workers compensation program with no time loss accidents
Robert Half International 03/2007 to 10/2007
Las Vegas, Nevada
Staffing Manager
. Recruited qualified candidates for positions with various skill and
experience requirements
. Verified references and initiate background checks
. Developed positive relationships with candidates and clients
. Customer service and conflict resolution
Renee Monaco LLC 07/2006 to 01/2007
Las Vegas, Nevada
Office Manager
. Transacted Real Estate files meeting the legal requirements of the
Real Estate Board
. Managed contact and lead database and provided support and service to
current and past clients
. Provided searches and market research into the Las Vegas investment
and retail homes market
. Responsible for the daily operations of the office
Magna Electric 08/2005 to 07/2006
Las Vegas, Nevada
Office/Business Manager (Started as an Administrative Assistant, Promoted
to Office Manager)
. Responsible for implementing HR policies, creation of the employee
handbook & HR procedures
. Managed and negotiated for all benefit programs; Medical, Dental,
Vision, Life, 401K & Supplemental
. OSHA 300 logs, OSHA compliance, safety plans and safety committee
. New hire process including drug screening and other background checks
. Processing of all employee timecards and payroll
. Preparation and presentation, data used to determine cost &
multipliers for successful bid to Nevada Power worth approximately 15
million dollars over five years
. Billing of customers including complex time & materials billing with
multipliers
. Posting of time, materials and other costs to job assignments
. Accounts receivables and aging accounts
. Tracking and issuing of Purchase Orders
. Supervised administrative staff
. Responsible for the daily operations of the office management
MUS Inc. 10/2004 to 04/2005 Las
Vegas, NV
Assistant Manager
. Responsible for handling a high volume of cash and reconciling
multiple cash drawers
. Supervised cashiers and security staff
. Reconciliation of petty cash
. Consulted with the company lawyer to ensure compliance with all
regulations and legal requirements
. Provided customer service and complaint resolution
. Completed HR functions such as recruiting, hiring and employee
discipline
Albertsons Corporate Office 07/2000 to 01/2002
Boise, Idaho
Benefits Specialist
. Increased productivity on Leave of Absence Desk by more than 75% over
six months
. Provided customer service assistance to employees with benefit and
eligibility questions
. Assisted store managers and bookkeepers with leave of absence
procedures for FMLA, personal leaves, workers compensations leaves,
short term disability and long term disability
. Coordinated with the Payroll Department for resolution of pay related
leave of absence issues
. Support for life insurance desk, including assisting with claims and
explaining benefits
. Audited reports for errors and expired leaves
Group Health Cooperative 08/1997 to 02/2000
Seattle, Washington
Analytical Assistant
. Provided service to our customer departments with questions about all
project aspects
. Data collection, support and organizational upkeep of critical
information
. Created and maintained databases in MS Access with VBA & SQL elements
. Created ad-hoc reports and presentations for executive level and
project meetings using MS Access, Excel and Crystal Reports
. Technical writing including process and data flows, software and
hardware failure workaround documentation
. Pre and post fix functionality documentations, project scope and
deliverables
. Software Testing
. Training new users on new functionality and other fixes included in
the scope of the project
Volunteer Work
Family and Children Treatment Center - Fund Raising including requesting &
securing donations, venues, event planning and logistics
Education
Boise Sate University
Studies included; Education, Spanish & Writing
Green River Computer Training
MS Access Level 1-3, VBA Module 1 & 2
Highline Community College
Studies included; Psychology & Writing
Thomas Jefferson High
High School Diploma Received, Advanced Placement English & History
Classes
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