Customer Service Quality Control

Marggieh Karen Palacios

**** **** **. **** **** Ca,91701 909-***-****

abi7rb@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Antech Diagnostics - Anaheim, CA

Customer Service / Call Exchange

07/2008-01/2009

. Responsible for daily input and accuracy of customer information into

database

. Maintain client records/data

. Generate reports and distribute accordingly

. Process mail accordingly

. Handled multi line phone system

. Assist Doctors in interpretation of results

. Work closely with Doctors on a daily basis to ensure customer

satisfaction

. Compile pertinent information and documents and ensure information is

entered correctly into database

. High call volume and transferring of calls for hospitals, zoos, and

government agencies

Hot Betties Hair Studio - Upland, CA

Owner/ Hairstylist

06/2007-06/2008

. Supervised 10 employees on a daily basis

. Responsible for scheduling, bookkeeping, payroll

. Generated cost analysis and profit margin reports.

. Answered incoming and outgoing phone lines

. Monitored inventory control

. Evaluated supply contracts and maintained filing systems

. Extensive communication with customers to ensure customer satisfaction

. Training of new product lines to new employees

Regis Hair Salon - Montclair, CA

Hairstylist

02/2006-06/2007

. Responsible for customer service of new clientele

. Maintained client records for over 125customers

. Verified customer satisfaction

. Responsible for quality control of products

. Handled multi- line phone system, maintained filing systems

Banfield the Pet Hospital - Rancho Santa Margarita

03/1996-09/2004

Hospital Director / Surgery Assistant

. Managed over 15 employees

. Responsible for scheduling

. Monitored inventory control of all medications and supplies within

hospital

. Ensure employee reviews were handled in a timely basis

. Assisted in surgeries, dentals, placing catheters, drawing and running

blood panels

. Verified skin scrapes, fecal exams, X-rays

. Handled customer complaints for facility

Skills

. Excellent written and verbal communication skills, strong multi-

tasking and time management skills.

. Bilingual - Spanish

. Proficient in MS Office (Word/Excel/Power Point, Publisher, Photoshop

), ten key, 50 WPM, professionally related databases

EDUCATION

Marinello's School of Beauty - Graduate, State License

2004-2005

Montclair High school -Diploma

1992-1996

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