Manager Sap

# ***, ***** # **, **** ****,

HSR

Layout, Bangalore-560034

Cell Phone: 994-***-****

E-mail:

*******@****.***

Objective: To actively contribute to the development of the organization

using my analytical and technical skills. Practical experience will be

utilized in the process of gaining more knowledge and learning to achieve

my career objective.

Profile Summary:

. Overall 6years of experience in various fields like IT support and

Control M scheduling.

. 3years of Experience in providing IT support for windows users.

. 2.10years of experience in Batch jobs monitoring, SAP Batch Job

Scheduling, Job creation, job deletion in different systems using BMC

Control M.

. Involved in support projects.

. Good communication and follow up skills with user community across the

globe.

. Ensuring continuity of SAP monitoring support and continuous improvement.

. Ability to contribute high-performance by applying Good technical and

interpersonal skills.

. Excellent team player looking for new challenges and technologies.

. Experience in working with both Legacy and GSAP systems.

. Good knowledge on SAP BW wrt creation of infocubes, infosets, Business

Explorer Analyzer, Business Explorer Browser.

* Work Experience:

Designation / Employer: SAP Control M Consultant (Associate

Software Engineer)

[April

2008- Till date] /IBM India Private Ltd.

. Worked closely with SAP SD, MM, PP and FI functional teams, in Batch Job

Scheduling.

. Worked with interfaces (both inbound and Outbound) and Batch schedules.

. Worked on Acceptance, Quality and Production systems and coordinated Go-

Lives for US, Austria, Switzerland.

. Handled live production systems with Control M (Batch Job Scheduling

Tool) & SAP-R/3, SAP-APO, SAP-CRM, SAP-BW systems.

. Provide in depth analysis of the issue and recommend possible options to

resolve/reprocess the error.

. Variant creation and changes when ever needed.

. Used transaction codes AL11, SM36, SM37, SE38 extensively in all SAP

systems in GSAP Architecture.

. Ability to review, analyze and qualify errors as data, technical or

business process error, idoc checks.

. Played a vital role in scheduling and monitoring process chain jobs with

BW data loading team.

Project Details:

Project : 1

Client : SHELL International, London.

Work Location : IBM, Bangalore

Project type : Shell GSAP Support

Organization : IBM India Private Limited, Bangalore

Scheduling Tool : Control M

Duration : April 2008 - Till Date

Description : Global SAP (GSAP) is the key IT system that

supports the simplification and Standardization of business processes for

Downstream Shell. Ultimately, For Shell - GSAP helps provide a single,

global system and a standard suite of applications across the downstream

business. Supporting GSAP system for the countries Malaysia, Hungary and

Great Britain, Hong Kong, Singapore etc.

Previous Designation / Employer: Manager on Duty / Dell

International Services [December

2003 -

March 2008]

Job Profile :

> Monitor Unix jobs, Hold, Delete, order jobs through

Control M.

> Update concerned Teams Application Specialists when jobs

fail.

> Setup SMS alerts on critical job failures to the on call

support mobiles.

> Provided support at the time of change (stop & start) or

maintenance window through on call.

> Interact with Clients on a daily Basis for the daily and

weekly updates related to Site performance like Severity

issues handled, Productivity, etc.

> Provide IT support for internal Dell customers related to

MS office issues or Browser or any software related

issues.

> Manage Team members on behalf of Team Manager at times.

> Have Standardized & setup an Escalation queue with Senior

Team members to avoid customer dissatisfaction with

respect to High waiting time in queue & also satisfied

resolution leading to a satisfied & happy customer.

Rewards & Recognition:

> Special Mention award for Q1 Fy '08 (Feb-April 07) in

an Individual Contributor (IC) role.

> Cross Functional Key Contributor award for Q1 Fy '08

(Feb-April 07)

> Best Support function award for May 2007

> Best Support function award for October 2006

> Outstanding Customer Experience award for May 2006

Computer Skills: ITIL Foundation certified.

SAP-BW - Certified from a reputed

institute.

MS OFFICE Packages - Excel, Power Point.

Basics of Networking & Operating

Systems - Windows XP,Vista,NT 4.0 .

Scheduling Tools: eWork Force Management, Real Time Adherence, Avaya, BMC

Control M

Educational Qualification : Currently pursuing MBA from Kuvempu University.

BSc (Computer Science,

Maths & Electronics) in 2004 from Oxford College of

Science, Bangalore.

[Affiliated with Bangalore University]

Key Strengths: Team Player, Competent, Urge to learn

Date of birth: 26th April 1982

Contact this candidate