Customer Service Medical
Resume:
Michele R. McPherson
*** ********* *****, *******, ** 53704
************@*****.***
MP-10-112-MA
Areas of Medical Records Insurance
Specialty Coding Customer Service
Patient Billing Administration
Education Associates of Medical Office Administration January,
Specialist 2008-May,2010
Blackhawk Technical College, Janesville,
Wisconsin
Healthcare Specialist December,
U.S. Army 1999-September,
2006
Experience Healthcare Specialist/Student of Medical May,
Office Administration Specialist/Intern 2002-May,2010
Answered telephones, direct calls to appropriate staff,
service, or other government agencies for assistance,
providing information about the office, its functions and
procedures, clinical and research operations.
Processed incoming and outgoing materials such as
correspondence, reports, memoranda, and other forms of
written communication; performed the following types of
duties: draft letters, memoranda, and reports, reviewed
correspondence for accuracy and completeness and assisted
with preparation of power point presentations.
Scheduled and confirmed appointments, meetings, and/or
conferences, disseminating appropriate paperwork, and
appropriate use of consults. Timekeeper duties for personnel
adhering to established polices and timeframes. Coordinated
travel to conferences, arrangements and protocols.
Maintained electronic conference room schedule and equipment
needed for weekly, monthly and yearly meetings.
Organizes/coordinates record keeping of such meetings and
ensures recording of such information.
Operated office equipment such as voice mail messaging
systems, and use of word processing, spreadsheet, power
point, access, excel, and other software applications to
prepare reports, invoices, financial statements, letters,
case histories and medical records. Made sure office
equipment was in working order.
Certified in HIPAA; responsible for protecting electronic
data from unauthorized release or loss and assures
assignments are completed according to rules and regulations
in a timely matter.
Community Volunteered/Internship at William S. Middleton Memorial
Service Hospital.
Activities
Contact this candidate