Markita Scott ***** Erwin Ridge

Ave

Charlotte, NC 28213

Phone 704-***-****

Objective To obtain an entry-level position with a reputable

company using

my vivid customer service and

interpersonal skills.

Education December 2005- December 2006 Medical Careers

Institute

Norfolk, VA

Associates of Applied Science Degree

. Medical Terminology

. Billing and Coding ICD-9 and CPT

. Appointment Scheduling

. Microsoft Word, Excel, and PowerPoint

September 2000- June 2004 Maury High School

Norfolk, VA

General Studies Diploma

. Perfect Attendance

. Fashion Design Certification

Work experience January 2009- July 2010 Omega Wireless

Charlotte, NC

Customer Service Manager

. Managed store and office employees.

. Provided customer service by handling complaints,

educated customers about our types of phones and

different plans.

. Customer inbound/outbound calls.

. Handled billing and payment information.

January 2007- December 2008 The

Corner Carwash

Norfolk, VA

Office Manager

. Managing carwash employees.

. Basic office duties to include but not limited to,

entering data into computer, filing paper, sending and

receiving faxes, and answering telephones.

. Handling company finances including payroll, taxes,

etc.

. Providing exceptional customer service by handling

complaints, customizing carwash/detailing services to

fit customer needs.

July 2006- January 2007 NAF Visitor

Quarters

Norfolk, VA

Reservation Assistant

. Make and clarify reservations.

. Audit daily business reports.

. Provide customer service over the telephone to

prospective clients.

. Use professional selling tactics to sell reservations

to prospective clients.

February 2005- June 2006 Valero Inc

Norfolk, VA

Cashier Manager

. Manage and trained 2-3 cashiers.

. Create employee schedule.

. Kept store inventory.

. Handle basic office task.

Reference Available upon request

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