TAMIA FREEMAN

**** *. ****** ***

Milwaukee, WI *3209

Phone: 414-***-**** E-mail: abi7ns@r.postjobfree.com

Skills/Programs:

Lotus Notes, Excel, Access, Power point, Microsoft word,

Outlook, Fidelity,

Multi-line telephone, copying, faxing, 10 key-adding machines.

Employment:

MANPOWER

Fidelity Information Services

Operations- Customer Service Rep. I

August 2010 - Present

. Answer incoming calls from credit card holders regarding their

accounts

. Provide balances, information on terms and conditions, Payment and

transaction info

. Take payments over the phone, reverse fee's, activate credit cards,

providing assistance to card holders who have lost or had their cards

stolen, account Maintenance by e-mail, phone or internet.

. Closing of accounts as requested, solving any problems that may occur.

. Website Assistance, customer service internal/external.

MILWAUKEE COUNTY TREASURER

Fiscal Assistant 2

April 2009 - August 2009

. Provided customer service to employees, suppliers and the general

public.

. Answered incoming calls handling customer inquiries.

. Prepared and issued cash receipts, bank deposits and balance daily's

receipts.

. Accepted affidavits, opened mail and reviewed correspondence related

to receipt and disbursements of delinquent real estate taxes.

. Coded amounts to appropriate accounts interpreted and adjusted

computer data.

. Verified and dissolved discrepancies with Real Estate Taxes.

. Responsible for completing manual warrants, sending out daily batches

of checks, providing and issuing replacement checks.

. Cancelled and stopped payments on checks.

AEROTEK STAFFING

Mortgage Guaranty Insurance

Claims Assistant

February 2009 - April 2009

. Ordered Documents for Private Mortgage Insurance Claims.

. Processed Supplemental Claims.

. Filed Documents and prepared for Payment, and maintained calendar.

Wells Fargo Home Mortgage

Loan Servicing Rep. (Loss Mitigation Phone Team)

November 2008 - February 2009

. Answered inbound phone calls regarding customer loan modifications.

. Reviewed and updated documentation.

. Interpreted credit policies to customers.

. Helped Borrowers get out of foreclosure and into payment plans.

. Collected financial information to see if borrower qualified for

payment program.

. Interpreted foreclosure processes to borrowers not financially

capable.

abi7ns@r.postjobfree.com

Washington Mutual Home Loans

LS Investor Accounting Specialist

June 2006 - January 2008

. Prepared remittances and related reports for Investors using various

accounting systems applicable to individual servicing agreements.

. Maintained accurate loan accounting records, researching and

correcting discrepancies as required.

. Remitted funds to Investors to meet servicing agreements by preparing

checks, initiating wire transfers or contacting external agencies as

appropriate.

. Reconciled basic general ledger, subsidiary ledger accounts, and

Deposit Demand Accounts.

. Actively participated on loan sales team for loans switching

investors, going into default or paid in full.

. Responsible for training of new employees and co-workers.

. Implemented testing procedures when required.

Loan Servicing Cashiering Rep. - Team Lead

June 2005 - June 2006

. Ensured accurate maintenance of cash funds, processed

payments/payoff's and prepared, batch and balanced bank deposits for

loans in default- bankruptcy, foreclosure, Reo.

. Processed special transactions including Private Mortgage insurance,

claims, 3rd party short sales, reinstatements, and loss mitigation.

. Accountable for clearing all reject suspense items ensuring timely

resolutions, handling cash reversals, exception processing, and loan

tracking requests

ADECCO STAFFING

Children's Hospital of Wisconsin

Medical Records Clerk

March 2004 - September 2004

. Computerized filing of medical charts and patient information

. Responsible for providing confidential medical information to

patients, various clinics, doctors and hospitals upon request.

Washington Mutual Home Loans

Loan Servicing Cashiering Rep. II

October 2004 - June 2005

. Ensured accurate maintenance of cash funds, processed

payments/payoff's and prepared, batch and balanced bank deposits for

loans in default- bankruptcy, foreclosure, Reo.

. Processed special transactions including Private mortgage insurance,

claims, 3rd party short sales, reinstatements, and loss mitigation.

. Accountable for clearing all reject suspense items ensuring timely

resolutions, handling cash reversals, exception processing, and loan

tracking requests

Christ Presbyterian Church/ Milwaukee Theological Institute

Administrative Assistant

September 2001 - March 2004

. Responsible for greeting visitors and answering multi-line telephone

. Transcribed notes and sermons to create weekly church bulletins,

developed new church letterhead, new filing system, installed new

computer programs, and maintained inventory.

. Installed new computer programs, light A/R, A/P, and completed

registering of students for classes

EDUCATION: University of Wisconsin - Milwaukee

- [2002 - 2004] Pre-med/ Chemistry

- Credits completed

Milwaukee Trade & Technical High School

- [1998 - 2002] Chemistry

- Graduated with 3.66 GPA

- Pre-College certificate, Marquette University Upward

Bound

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