Manager Customer Service

Nakita M. Perry

**** ****** **

Doyline, LA *****

Phone: 318-***-**** or 502-***-****

Email: ***********@*******.***

QUALIFICATIONS:

Accounts Receivable, Accounts Payable, Charge Entry, IC9 Coding CPT

Credentialing, Customer Service, Supervising Employees, Multi Line Telephones, DME and Home Health

Billing

EDUCATION:

2007 Present University of Phoenix Online

Major Business Management with Minor in Human Resources

EMPLOYMENT:

08/06 Present

Practice Administrative Systems, Billing Specialist

719 W Main ST

Louisville, KY 40291

Responsibilities: Working on several doctors offices accounts. Handling the charge entry, posting patient

payments and dealing with the patients directly about there accounts. Directly accountable for the doctors

collections that are received in the office by following up on all accounts and insurance and patient inquires.

06/05 08/06

MED 1st, Office Manager

12312 A Shelbyville Rd

Louisville, KY 40243

Responsibilities: Supervision of 10 employees, daily CA, ensuring patients are seen at proper times scheduled

and proper treatments are rendered. Helped scheduling patients, and greeting patients, answering multi lines

phones. Attending meeting, with the other offices Evansville, and Owensboro, while maintaining proper

procedure as directed by policy hand book.

10/03 04/05 US Physical Therapy, Business Office Manager

Houston, TX

Responsibilities: Handling all insurance issues in the business office.

Supervision of 4 employees, handling claims and compliance issues, handled all patient accounts any

credentialing are denial claims issues. Implement all cash plans for new and existing patients. Handled sick

and vacation time for employees and made sure all deposits was done at the end of business day..

05/02 10/03 Chiropractic Plus, Financial Coordinator,

Houston, TX

Responsibilities: Handled all insurance and claim issues, A/R and A/P .

Supervised the daily functions of the charge entry and denied EOB's, made sure all money was deposited in

the bank, handled credentialing for doctors. As well as making sure that we were up to date with all HIPPA and

insurance regulations, implemented all insurance and cash plans for new and existing patients.

01/99 03/02 Dr's Tipton & Unroe Podiatry Clinic, Billing Manager

5135 Dixie Hwy

Louisville, KY 40202

Responsibilities: Supervision of 6 employees, making sure A/R and A/P was done in a timely manner,

supervised follow up of denied claims, attended all Medicare and Insurance Seminars, handled all vacation

and sick time, payment posting, charge entry, coding, insurance verification and precerts, sending medical

records, patient registration, collection of copays, process refunds, make payment arrangements, electronic

and paper claim submissions, prepared and made

all bank deposits.

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