Manager Customer Service
Resume:
GLENN L. MANUEL
Winery Way
*****@************.***
Gahanna, Ohio 43230
OBJECTIVE
Manager - Training Coordinator
PROFESSIONAL SUMMARY
Self motivated manager with a well diverse management and training
background. This background includes 17 years of military experience
coupled with civilian workplace experience. Strong interpersonal skills and
quality oriented approaches to problem solving has resulted in lower
turnover and accidents rates while significantly increased productivity.
Extensive experience in areas of resource management, public speaking,
emergency response coordination and even entertainment prove valuable in
any workplace environment.
SELECTED ACCOMPLISHMENTS
MANAGEMENT
. Appointed as mid-level manager ahead of schedule to help
solve problems initiated by newly implemented
organizational procedures, identifying and fixing issues at
the lowest levels increased productivity by 30% for 70
assigned personnel.
. Selected by upper level management to oversee and improve a
failing organization budget of $33 million which was
achieved and balanced for 3 consecutive fiscal years.
. Effectively coordinated schedules, bills of lading and
vehicle scheduled maintenance attaining above 90% on-time
delivery rate and 5% or lower driver turnover rate
TRAINING COORDINATOR
. Test, review and upgrade drivers and conduct continual
training using State-of-the-Art driving simulators ensuring
all Department of Transportation regulations are
maintained.
. Developed and instructed individual training programs for
100+ student drivers attaining and maintaining a 90%
pass rate on state Commercial Drivers License testing
ADDITIONAL QUALIFICATIONS and SKILLS
Proficient in Microsoft Office Suite
and AS400 operating systems
Commercial Drivers License (CDL class
A W/ HazMat)
EMPLOYMENT HISTORY
October 1996 - October 2009 Instructor, Driver Manager, Training
Coordinator, Safety
Swift Transportation, Columbus Ohio
March 1996 - July 1996 Customer Service Mortgage
Specialist
ChaseManhattan Mortgage Corporation,
Worthington Ohio
October 1995 - February 1996 Technical Support Representative
Xerox Corporation, Westerville Ohio
July 1978 - June 1995 Aircraft Technician/Manager
(Honorable Discharge)
United States Air Force, Barksdale
AFB La
EDUCATION AND TRAINING:
U.S. Air Force: Leadership/Management Academy (Basic and Advanced) (
On-the-Job Supervisors Training Courses ( Total Quality Management
Courses
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