Customer Service Human Resources

JAMES BRADLEY POWELL

** ********** *****

Morganfield, Kentucky 42437

Home Phone: 270-***-****

Mobile Phone: 270-***-****

Email: ******.*****@*******.***

OBJECTIVE Seeking a Security position with a great company.

SUMMARY OF Over ten years of customer service experience and three years

QUALIFICATIONS experience with Job Corps students. Extensive knowledge

in creating spreadsheets and reports using Microsoft

applications. Very adaptable to changing situations.

Strength in time management and priorities.

Experienced in counseling and crisis management.

ADMINISTRATION Designed and constructed a personnel database containing

numerous records for 400 personnel resulting in a 15%

increase in office productivity. Typed letters and

correspondence. Completed required forms and

documents. Answered incoming phone calls and relayed

detailed information.

COMMUNICATION Demonstrated the ability to communicate effectively, and

in writing. Consulted with personnel to determine

causes of problems and possible solutions. On

numerous occasions volunteered to speak at

graduations.

COMPUTER Initiated and updated all client files. Skilled in Microsoft

KNOWLEDGE/DATA programs: Microsoft Word, Microsoft Excel, Microsoft

ENTRY PowerPoint, and Microsoft Outlook. Enforced, tracked, and ensured

compliance with all organization policies and

procedures. Gathered and disseminated information

and data for presentation to Management staff.

CUSTOMER SERVICE Provided outstanding customer service to customers at all

times. Resolved customer complaints and enforced

high standards of conduct to ensure that all

customers were taken care of in a timely manner.

RECORD KEEPING Prepared and filed customer records. Prepared

spreadsheets to properly monitor customer data.

Maintained a functional permanent records log and

filing system. Destroyed and disposed of files in

accordance with proper procedures.

JAMES BRADLEY POWELL

TRAINING Trained personnel in policies and procedures. Wrote several

step-by-step continuity books on daily, weekly, and

monthly procedures minimizing training time for new

personnel. Conducted numerous training sessions to

improve department success rates.

ACHIVEMENTS Three Army Achievement Medals, Three Army Commendation Medals,

One Good Conduct Medal, Combat Lifesaver Course

Completion, Warrior Leader Course Completion, Fork

Lift Operator's License, First Aid Certified, CPR

Certified.

EDUCATION .High School Diploma, Union County High School, Morganfield,

Kentucky, December 2003

.Pursuing Associate's Degree in Psychology, University of Phoenix

Online, May 2009 - Present, December 5th graduation

date

EMPLOYMENT .Career Preparation Phase Employability Instructor, Earle C.

HISTORY Clements Job Corps Academy, Morganfield, Kentucky

January 2009 - Present

.Career Preparation Phase Wellness Instructor, Earle C. Clements Job

Corps Academy, Morganfield, Kentucky,

September 2008 - January 2009

.Independent Living Advisor, Earle C. Clements Job Corps Academy,

Morganfield, Kentucky, April 2008 - September 2008

.Team Leader, Trelleborg, Morganfield, Kentucky,

January 2008 - April 2008

.Receiving, Trelleborg, Morganfield, Kentucky, January 2008 - April

2008

.Molder, Trelleborg, Morganfield, Kentucky,

November 2007 - January 2008

.Human Resources Specialist, United States Army, Fort Campbell,

Kentucky, Fort Bragg, North Carolina, February 2005 -

November, 2007

.Human Resources Specialist, United States Army, Fort Campbell,

Kentucky, Fort Bragg, North Carolina,

November 2003 - February 2005

.Customer Service Lead Representative, Apex Digital Inc., Sturgis

Kentucky, May 2001 - October 2003

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