Customer Service Administrative Assistant

Resume: [Type the author name]

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[ Type your name]

**** ****** ******

Phone: 757-***-****

E-mail: abi7mm@r.postjobfree.com

Objectives

To successfully gain a position in a company or business that applauds experience, dependability,

learnability( for growth purposes) and loyalty while providing room for growth for the sole purpose of

continued success for said company or business.

Education

High School Diploma J une 1990

T idewater Community College J anua ry 11, 2010-cur rent

E xperience

Jewelry Coordinator (Apr. – 2, 2008-Oct.30, 2009)

TJMAXX (1701 Portsmouth Blvd. Ste.116)

Prepare Jewelry Dept. for b usiness day. Prepare jewelry cases for viewing. Stock necessary jewelry

cases with jewelry. Greet and assist customers with viewing jewelry and assist with purchase

t ransactions using cash, debit and credit cards. Perform refunds as necessary. Prepare damaged

jewelry for damage control. Set-up jewelry displays. Answer incoming calls. Make calls to other

TJMAXX stores for customers looking for a piece of jewelry in particular when out of stock. Report to

Day Supervisor and managers as needed.

Server(September, 2007- Janua ry, 2008)

The Ci rcle Steak and Seafood Restaurant( Chesapeake, Vi rginia)

Greet customers once they have ar r ived at thei r table. I n t roduce specials and explain

m enu items. Serve customers food and beverage purchases. Attend to customer needs

t h roughout dining experience and make sure dining experience was enjoyable. Receive

cash and credit card forms of payment.

Retail Associate(Ma rch, 2006 – August, 2006)

7-Eleven Convenient Stores( Chesapeake, Vi rginia)

Greet and assist customers with shopping needs. Constant cash and credit or debit

card t ransactions as well as other forms of payment. Keep inventory and stocking

of products. Ma intain overall appearance of store in accordance to company

policies.

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Server( November, 2005 – Februa ry, 2006)

Ca r rabbas I talian G rill, Chesapeake, Vi rginia

Greet customers once they have been seated. I n t roduce specials and menu

i ncluding beverages. Receive and serve food and beverage order. Attend to

c ustome r’s needs throughout restaurant experience. Receive cash or card payments

u ntil end of shift then payout to restaurant.

Assistant Manager( July, 2005 – October, 2005 )

Goodwill I ndustries, Vi rginia Beach Blvd., No rfolk Vi rginia

Open store for business on weekends and close store in the evenings on weekdays.

R eceive, sort, and organize donations as well as maintain overall appearance of

d isplays and clothing racks. Supervise four to five retail associates. Greet and

oversee customer t ransactions using cash or credit/debit payments. Daily and

n ightly reports w ith some filing. I n- store bank safe drops. Some t roubleshooting.

Teller ( August, 2003 – April, 2004 )

Wachovia, Roanoke, Vi rginia

Greet and conduct customer/client banking t ransactions. Ret rieve account

statements at customer/ supervisor request. Consistent cash and some credit card

m anagement. M ake courtesy calls to clients and potential account holders. Maintain

A TM deposits and w i thdrawals. Periodic cash drops. Some filing and submit End of

D ay Reports to Teller M anager or M O D.

Customer Service Representative ( October, 1997 – Februa ry, 2003)

New roads Quality Fulfillment Services, Roanoke, Vi rginia

Receive inbound catalog phone orders w ith some outbound calling. Data Ent ry.

D ownload on-line catalog orders and place. Daily reports and filing. T roubleshoot

p roblem orders, fraudulent orders and shipments.

Administrative Assistant/ Radio Host ( July, 2000 – October, 2001 )

WTOY AM Radio, Roanoke, Virginia

Set-up commercial or Broadcast airtime segment contracts as needed by client. Schedule meetings and

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interviews. Oversee accounts payables and receivables with invoicing. Typing, filing, answer phones, bank

deposits…general office duties. Supervise radio trafficking. Supervise employee work schedules and

wages. Radio Host part-time on week-ends and full-time on weekdays. Report directly to Radio Station

owner and Program Director.

Skills

Microsoft Office 2007 Windows XP, Some Quickbooks, Excel, Access, and Powerpoint

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